Job Description
Job Description
Key Responsibilities
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Responsible for writing UX content for our website, including e-commerce, account management, and chat flows for consumer audiences.
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May also create support content, including customer-facing articles and troubleshooting tools.
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Take content from concept to publication, implementing our digital experience standards and business objectives.
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Review and collaborate on design wireframes and comps to deliver the best customer experiences.
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Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as brand voice and tone.
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Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.
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Hours preferred 9a-6p CST
Requirements
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Bachelor's degree in English, communications, journalism, or equivalent experience.
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Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.
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Three to five years' mid-level experience in UX writing or content design for a consumer audience, with some experience managing content projects independently.
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Two+ years' experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
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Three to five years' experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows).
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Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
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Experience writing or editing microcopy, including error messages, button labels, or status messages.
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Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
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Agile or development cycle experience (one+ year preferred).
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Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront)
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Experience with conversation design a plus
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Written and verbal communication skills; able to articulate complex ideas.
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The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Company DescriptionSynectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities
Company Description
Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities