Healthcare Navigator

Job Description

Job Description

The Coalition of Orange County Community Health Centers is seeking passionate and community-minded Healthcare Navigators to help Orange County residents access critical healthcare coverage and social services.

As a Healthcare Navigator, you will work directly with individuals and families to assist with enrollment and renewal of programs such as Covered California, Medi-Cal, CalFresh, and CalWORKs. This position combines community outreach, consumer education, case management, and enrollment assistance to help underserved populations obtain and maintain access to care and benefits.

Key Responsibilities:

Enrollment & Consumer Services

• Guide consumers through eligibility screening, application completion, and enrollment or re-enrollment in Covered California, Medi-Cal, CalFresh, CalWORKs, and related programs.
• Assist consumers with gathering the required documentation, verify eligibility, and expedite approvals to support seamless enrollment outcomes.
• Actively generate leads and recruit new enrollees in alignment with program productivity standards.
• Maintain an up-to-date resource database of healthcare and enabling services, including eligibility requirements, availability, and referral pathways.
• Maintain accurate, timely, and complete documentation of all applications, renewals, outreach activities, appointments, and follow-up communications.

Outreach & Community Engagement

• Develop and execute outreach strategies to reach underserved individuals across Orange County.
• Represent the Coalition at community events, health fairs, and partner organizations, engaging community members in a culturally and linguistically appropriate manner.
• Deliver informative presentations to community groups and organizations regarding Covered California, Medi-Cal, and the services available through Coalition member health centers.
• Build and sustain relationships with community partners to support referral networks and expand the

Coalition’s reach.

Case Management & Consumer Support

• Conduct proactive follow-up with consumers to support successful enrollment completion, retention of coverage, and effective utilization of benefits.
• Deliver post-enrollment customer service, including follow-up communications to confirm coverage activation and support ongoing utilization of benefits.

Planning & Reporting

• Participate in planning meetings and contribute to the development of tactical outreach and enrollment strategies.
• Prepare accurate and timely program reports as required.

Job Requirements:

• Travel throughout Orange County is required; Placement at community-based sites (health clinics, unhoused shelters, regional centers, etc.) is possible and is determined by consumer and operational needs.
• Evening and weekend availability may be required to support outreach events, enrollment activities, and community engagement.
• Must maintain active certification and good standing with Covered California and BenefitsCal programs at all times.
• Must comply with all organizational policies, confidentiality standards, HIPAA requirements, and applicable state and federal regulations.

What We're Looking For:

• Passion for serving underserved and vulnerable populations.
• Strong communication, customer service, and organizational skills.
• Ability to work independently and build relationships within the community.
• Knowledge of Medi-Cal, Covered California, CalFresh, and related programs is preferred.
• Bilingual English/Spanish or English/Vietnamese candidates are strongly encouraged to apply.

Education and Experience:

• High School Diploma and a minimum of two years of related experience, or an equivalent combination of education and experience.
• Prior experience working with underserved or medically vulnerable populations required.
• Experience of working in a community clinic, community health, or community-based organization setting is strongly preferred.
• Proficiency in PC and Microsoft 365 Environment (Office Suite -Word, Excel, etc.) is required.
• Valid California driver’s license and reliable transportation with minimum required insurance coverage.
• TB Clearance is required. Placement in healthcare or related facilities is possible.

Compensation & Benefits:

• $25.00–$28.00 per hour (DOE)
• Medical, dental, vision, life, and accident insurance (100% employer-paid health insurance for employees)
• 401(k) with employer match
• Paid vacation and generous holiday schedule
• Opportunity to make a meaningful impact in communities throughout Orange County

Location: Orange County, CA (In-Person)
Travel: Local travel throughout Orange County required
Schedule: Full-time; occasional evenings and weekends required for community events and outreach activities