Job Description
Job DescriptionDescription:
About Us
Midwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage. We are proud to be the #1 installer, service provider, and warranty partner in the five-state area. Our commitment to both customer experience and employee satisfaction sets us apart—here, you’re part of a team, not just a number.
Position Summary
Midwest Electric & Generator is seeking a Customer Care Coordinator to support our office operations through customer service and administrative functions. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced environment.
Key Responsibilities (include, but are not limited to):
- Answer incoming calls and direct them to the appropriate departments
- Enter and maintain accurate customer information in CRM systems
- Conduct customer follow-up to ensure satisfaction and completion of services
- Assist with job setup, including:
- Pulling permits
- Scheduling inspections
- Coordinating meter upgrades
- Maintain DOT vehicle logs
- Update CRM systems and customer profiles daily
- Schedule generator service appointments
- Route technicians and assist with capacity planning
- Support service agreement upgrades and upsell opportunities
- Respond to customer reviews and inquiries
What We Offer:
- Competitive hourly pay ($17.00 – $22.00 DOE)
- Paid professional training
- Supportive, team-oriented work environment
- Opportunity to grow within a leading generator services company
Requirements:
Qualifications:
- Strong customer service and phone communication skills
- High attention to detail and task-oriented mindset
- Ability to adapt to changing priorities
- Team-oriented with a willingness to assist others
- Proficient with:
- Desktop computers and phone systems
- Multiple software platforms
- Laptops and tablets (iPad)
- Experience with ServiceTitan (preferred)
- Ability to pass a background check
Experience Requirements:
- Computer skills: 2+ years (required)
- Administrative experience: 1+ year (required)
Compensation details: 17-22 Hourly Wage
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