Job Description
Job Title : Healthcare Call Center Representative
Location : Alhambra, CA 91803 (Local Remote)
Duration : 3+ months contract (Possible extension )
Education : High school Diploma
Shift Details : 7 am-7 pm staggered shifts, possible weekends, job seekers. Must be able to work OT
Job Description:
- Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
- Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
- The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
- The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
- Experience working in a CALL CENTER, customer service, and a healthcare department/ environment