Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Dayton, Ohio. This long-term contract position involves assisting customers with records, ensuring accuracy in documentation, and maintaining confidentiality. If you thrive in a customer-focused environment and have strong organizational skills, we invite you to apply.
Responsibilities:
• Manage registration tasks, ensuring compliance with established procedures.
• Review and correct records to guarantee accuracy and completeness.
• Provide guidance to customers on form completion and clarify registration processes for records.
• Process and issue record requests through in-person counter service and online orders.
• Validate, organize, and preserve documentation.
• Update and maintain records as directed, ensuring consistent accuracy.
• Coordinate with external agencies to order records and send reports to appropriate entities.
• Cross-train on additional responsibilities to ensure operational efficiency and perform other duties as assigned.
For immediate consideration, call 937.224.8326.
• High school diploma or equivalent educational background.
• Two to three years of experience in a customer service-oriented role.
• Proficient in using Microsoft Office applications, particularly Word and Excel.
• Strong interpersonal skills with the ability to handle customer inquiries effectively.
• Attention to detail and accuracy in processing sensitive information.
• Demonstrated ability to maintain confidentiality and discretion.
• Flexibility to adapt to emergencies or crises as required by the role.
• Strong organizational skills and ability to manage multiple tasks simultaneously.