Job Description
Job DescriptionWe are looking for an experienced Office Manager to join our team in Williamsville, New York. This long-term contract role requires someone who is detail-oriented and can efficiently handle complex transactions while supporting team operations with precision and tact. The ideal candidate will ensure seamless execution of customer and business-related functions while maintaining high standards of accuracy and data integrity.
Responsibilities:
• Manage and process intricate customer transactions, ensuring accuracy and adherence to service level agreements (SLAs).
• Address platform-related inquiries and concerns promptly while providing exceptional support to team members.
• Analyze and optimize business processes to enhance operational efficiency and platform usage.
• Collaborate with Account Managers and Business Owners to identify opportunities and drive outcomes.
• Generate detailed reports and metrics to monitor data quality and provide actionable insights.
• Ensure data integrity by reviewing and verifying transactional requests and entries.
• Support platform adoption and provide guidance on its effective utilization.
• Resolve issues with professionalism and urgency, maintaining a customer-focused approach.
• Perform order entry tasks with precision and compliance with organizational standards.
• Provide general administrative support to enhance team productivity and collaboration.• Proven experience in customer service and handling complex transactions.
• Proficiency in Microsoft Excel, Outlook, and other relevant technologies.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both written and verbal, to interact professionally with team members and stakeholders.
• Ability to analyze data and extract meaningful insights to inform decision-making.
• Demonstrated capability to work collaboratively within a team environment.
• High school diploma or equivalent with at least 5 years of relevant functional experience, or a two-year college degree with 3 years of experience.
• Results-oriented mindset with a focus on efficiency and attention to detail.