Job Description
Job Description
Title: Customer Service Representative
Location: Fully Remote
Duration: 2.5 months (Temp-Hire)
Shift: 8:30a-5:30pm Mon-Fri and 9:00am5:30pm Sat
Training Hours Mon-Fri; 9a-530p
Training Locations Virtual
NOTE: Agent shifts Agents would be on shifts (830a-5p or 9a-530p). Each agent would get a rotating Saturday (every other Saturday) and receive an alternate day off during the week.
Agent Shifts cont. Shifts will be selected once training starts
GENERAL FUNCTION
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Clients revenues and enhance the overall customer experience.
Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
- Assist customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Clients Retail expectations.
- Use courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
BASIC QUALIFICATIONS:
- High School or equivalent is preferred but not REQUIRED.
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Customer Service Orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
PREFERRED QUALIFICATIONS
- Previous experience in a telephonic or personal customer contact position
Clients Retail store/field experience.
---------------------------------------------------------Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Company DescriptionRussell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Company Description
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.