Job Description
Job Description
Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping hotel's public areas clean, such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests, such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or houseperson. Please apply now if you have excellent people skills and are looking for a new challenge!
Responsibilities:
- Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management
- Restock linen supply on each floor by transporting clean linen to the housekeeping storage facilities
- Assure a clean environment in the guest rooms, corridors, lobby, and other work areas
- Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Check all allocated meeting and event spaces during the shift to collect garbage and other items as directed by management.
- Deliver requested amenities such as tables chairs and F&B items to meeting spaces per guest requests.
- Assure a clean work environment in all function space.
Qualifications:
- Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field
- Graduated high school, received GED or equivalent
- Experience with a variety of cleaning products and techniques
- Must have a strong focus on putting the guest first with exceptional customer service experience
- Possesses a strong work ethic with exemplary organizational, time management, and communication skills
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.