Sales Support / Customer Service / Delivery Coordinator

Job Description

Job Description

About Us: Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. We prioritize work-life balance by closing every day at 6 pm and providing a day off during the week. We are actively seeking motivated and customer focused Product Coordinator to join our dynamic sales team. If you have a passion for automobiles and enjoy building relationships with customers, we want to hear from you!

What We Offer:

• Competitive daily compensation with wages on demand
• Enjoy a true work-life balance with daily closure at 6 pm, day off during the week, and closed on Sunday
• Generous paid vacation and holidays to spend quality time with your loved ones
• Comprehensive medical and dental insurance to care for your family’s well-being
• 401K with an employer-matched feature for your financial security
• An inclusive and supportive team culture that value family principles

Responsibilities:

• Committed to becoming an expert by gaining in-depth knowledge of our brand's vehicles, accessories, and technology.
• Has a full knowledge and understanding of our company history and its values
• Gives customers in depth information on the owner’s manual and warranty
• Can demonstrate features of the vehicle, show the customer navigation systems, Bluetooth, etc.
• Follow up with customers to ensure complete satisfaction
• Can conduct a dealership orientation welcome tour – introducing customers to various points of interest of the dealership.
• Give customers a full demonstration of all the services Mastria has to offer.

Qualifications:

The ideal candidate must have a strong desire to succeed. We’re looking for a friendly, tech-savvy individual to fill our Product Coordinator/Automotive Product Specialist position. This role if heavily focused on customer service. You don’t have to have automotive experience to be successful, but you should have experience providing exceptional customer service.

• Prior experience working with customers and providing an exceptional experience
• Steady work history and the commitment to starting a new career
• Outgoing personality with expertise at developing relationships (i.e., a “people person”)
• Excellent appearance, verbal/written communication, strong negotiation and presentation skills
• Technology savvy
• Valid U.S. Driver’s license

Join our Mastria Auto Group family, where we live and breathe our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful.