Job Description
Job Description
Customer Service / Collections Representative - MUST HAVE CALL CENTER EXPERIENCE!
Whiteville, NC 28472 | On-site
REQUIRED QUALIFICATIONS
• 2+ years of customer service experience
• Call center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft applications and ability to collaborate in a team environment
PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of FDCPA and compliance protocols
COMPENSATION & SCHEDULE
- $15/hr; increases to $22/hr upon permanent hire
- Schedule: Shifts vary between 7AM–9PM with two days off weekly
- Up to 2 Saturdays/month & 1 Sunday/quarter required
- Mandatory overtime at month-end
- Temporary-to-Hire, W2
- Start Date: July 2025
- Job ID: 151227
ROLE IMPACT
This role ensures timely and professional recovery of delinquent accounts, directly supporting the client’s financial health. Success is defined by meeting or exceeding collection metrics, maintaining compliance, and providing excellent customer service to resolve overdue balances efficiently.
KEY RESPONSIBILITIES
• Collect delinquent accounts in accordance with standardized procedures
• Meet or exceed performance goals for call volume, contact rate, and promises kept
• Negotiate payment arrangements aligned with customers’ ability and willingness to pay
• Accurately document all interactions and follow-ups in the system
• Escalate problematic accounts to supervisor for further action when needed
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Word, Excel, Outlook)
• Standardized collections platforms and CRM systems
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LEGAL NOTICE
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