Job Description
Job Description
Position: CSC Business Direct Banker 1 (Contract Role)
Line of Business: Customer Solutions Center (CSC)
Location: Akron, Ohio, SUMMIT, 44307, United States
Tentative Hourly Pay Rate: $21 per hour
Position Overview
The CSC Business Direct Banker 1 provides inbound phone support to Huntington’s business banking customers, delivering “Simply the Best” service through consultative conversations. This role focuses on resolving customer inquiries, identifying referral opportunities, and supporting overflow needs across multiple Lines of Business (LOBs) while meeting CSC performance expectations.
Business Direct Bankers act as trusted advisors, working independently and collaboratively to ensure first‑contact resolution and a seamless, professional experience for business clients.
Key Responsibilities
- Provide exceptional inbound phone support to business banking customers, resolving inquiries accurately and efficiently
- Engage in Service‑to‑Sales conversations by profiling customer needs and recommending appropriate Huntington products and services
- Cross‑sell deposit, lending, and digital banking products while adhering to all compliance and regulatory requirements
- Strive for first‑contact resolution using available tools, procedures, and resources
- Maintain current knowledge of business banking products, systems, and procedures
- Support overflow calls for other CSC specialty teams and Lines of Business as needed
- Collaborate with CSC Development Coordinators and Experience team members on training and knowledge sharing
- Meet individual and team goals related to availability, customer satisfaction, quality, and referrals
- Uphold Huntington’s core values and manage reputational risk at all times
- Perform additional duties as assigned to support CSC initiatives
• Proven experience in customer service or a related field.
• Strong communication skills, both written and verbal, with attention to detail.
• Proficiency in using email systems and managing correspondence effectively.
• Familiarity with laptop hardware, keyboards, and peripherals.
• Basic understanding of logistics operations and processes.
• Ability to quickly learn and adapt to new systems and technologies.
• Strong organizational skills with the ability to multitask and prioritize.
• Commitment to providing excellent service and resolving issues efficiently.andidate Requirements
Basic Qualifications
- High School Diploma or GED
- Minimum of 1 year of customer service experience
Preferred Qualifications
- Goal‑oriented sales experience with a strong referral track record
- Experience supporting business banking customers
- Strong multitasking abilities in a fast‑paced environment
- Excellent verbal and written communication skills (grammar, spelling, typing)
- Proficiency in MS Office applications and internet browsers
- Ability to work independently while collaborating effectively with a team
Training Schedule
- LOB Skill‑Building Training Duration: 11 weeks
Additional Referrals
Since we have multiple openings for this role, please feel free to connect me with anyone you know who may be similarly qualified and interested. My contact information is listed below!
If you are interested and would like to learn more, please reply with your updated resume (Word format preferred). If you are currently on assignment, please disregard this message as it may have been sent in error.
Please note that this is a contract position, and there is no guarantee of extension or conversion to a permanent role.
I look forward to hearing from you!
Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.