Job Description
We are looking for a highly motivated and customer-focused Ecommerce/ Customer Service Representative to join our team. This role involves managing communications via phone, email, live chat, or in-person, depending on the organization.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
- Resolve product or service issues by clarifying customer complaints and determining the best solutions
- Maintain accurate records of customer interactions, transactions, and feedback
- Follow up on customer interactions to ensure satisfaction
- Escalate unresolved issues to the appropriate departments or supervisors
- Stay updated on product knowledge, company policies, and procedures
- Process orders, forms, applications, and requests
- Handle returns or complaints in a courteous and empathetic way
- Identify opportunities to upsell or cross-sell products and services when appropriate
Qualifications:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work