Strategic Account Specialist I
Job Description
Job Description
Make an Impact as a Strategic Account Specialist!
We're looking for a Strategic Account Specialist to help build lasting customer partnerships and support the delivery of life-changing medical devices to patients worldwide. Every customer interaction you make matters.
What You'll Do
- Build and maintain strong relationships with strategic customers.
- Manage customer orders, changes, and delivery commitments.
- Drive customer satisfaction, retention, and account growth.
- Prepare quotes and support customer proposals.
- Partner with Sales, Operations, Engineering, and Quality to deliver customer-focused solutions.
- Analyze account performance and identify process improvements.
- Serve as the voice of the customer to enhance the customer experience.
What We're Looking For
- Bachelor's degree or equivalent experience in business administration, supply chain and applicable programs.
- 3+ years of experience in customer service, account management, supply chain, sales support, or a related field.
- Strong communication, relationship-building, and problem-solving skills.
- Experience using CRM and ERP systems to manage customer information, track interactions, and maintain accurate records.
- Proficiency with Microsoft Office (Word & Excel), email platforms, and business systems to create reports, manage communications, and maintain records.
- Ability to effectively use customer support tools such as ticketing systems, knowledge bases, and digital communication platforms.
- Strong computer skills with the ability to quickly learn and adapt to new software and technology.
- Ability to multitask across multiple systems while managing customer inquiries and priorities.
- Strong attention to detail, data accuracy, and analytical skills to identify trends and improve customer processes.
- Understanding of data security and confidentiality practices when handling customer information.
Join a team where your work strengthens customer partnerships and helps deliver products that improve lives. Apply today!
M-F Flexible schedule between 7am-6pm, onsite with flexibility to WFH with approval.