Sr. Auto Professional (CS, PM, VE)

Job Description

Job Description

Please clearly state which position you are applying for in your application (CS, PM, VE)

Initial Communication & Issue Resolution:

• Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
• Function as a liaison between customers and internal teams, facilitating clear and timely communication.

Coordination with Headquarters (HQ):

• Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
• Provide regular updates to HQ on program quality status, customer feedback, and potential risk and any challenges.

Customer Requirement Analysis & Solution Provision:

• Clarify customer requirements through detailed discussions and documentation.
• Provide tailored solutions to address both business and quality-related challenges.

Customer Support & Quality Collaboration:

• Assist customers in resolving technical and operational issues, ensuring smooth project execution.
• Collaborate with customer support team and quality teams to develop and implement effective solutions.

Mass Production Quality Control & Monitoring:

• Evaluate the status of mass production quality to support customer’s quality target and maintain the qualification for new business in a timely manner.
• Work with HQ quality / customer support teams to ensure alignment with customer expectations and delivery for quality controls and resolutions.
• Ensure worldwide Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores

Mass Production Issue Management:

• Manage and resolve issues related to mass production, ensuring customer demand is met efficiently.
• Implement corrective actions to prevent recurring issues and improve production processes

3rd Party inspection service Vendor Management:

• Survey of local sorting service providers in response to headquarters' quality requests.
• Assessing the current status and level of automated responses for new vendors.
• Regular on-site inspections for vendor management.

Meeting Coordination & Facilitation:

• Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers.
• Ensure all stakeholders are aligned on project goals, timelines, and deliverables.

Local Staff Supervision & Coordination:

• Supervise and coordinate local staff for executive management meetings, ensuring smooth execution.
• Provide guidance and support to local teams in daily operations, including customs clearance, shipment tracking, and sample/service/seed stock orders.

Business Travel & Customer Support:

• Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
• Function as a key representative during customer visits, ensuring a positive and productive experience.

Daily Operations & Administrative Tasks:

• Supervise and advise local staff in daily operations, including SPPS/Q-dap, defect sample shipment tracking, and sample/service/seed stock status.
• Ensure all administrative tasks are completed accurately and on time.

Monthly Closing & Compliance:

• Perform monthly closing activities, including Customer Quality reporting, Open issue management, and performance tracking.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Market Research & Reporting:

• Conduct comprehensive market research to identify industry trends, customer preferences(e.g. quality target), and competitive landscape.
• Prepare detailed quality reports and presentations for senior management, providing actionable insights.

Additional Duties:

Take on additional responsibilities as assigned by management, demonstrating flexibility and adaptability.

Initial Communication & Issue Resolution:

• Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
• Function as a liaison between customers and internal teams, facilitating clear and timely communication.

Coordination with Headquarters (HQ):

• Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
• Provide regular updates to HQ on project status, customer feedback, and potential challenges.

Customer Requirement Analysis & Solution Provision:

• Clarify customer requirements through detailed discussions and documentation.
• Provide tailored solutions to address both business and engineering-related challenges.

Customer Support & Engineering Collaboration:

• Assist customers in resolving technical and operational issues, ensuring smooth project execution.
• Collaborate with engineering teams to develop and implement effective solutions.

Program Leadership & Ownership:

• Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction.
• Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements.

Customer & Stakeholder interface:

• Serve as the primary point of contact for customers on assigned programs, leading all program‑related communications.
• Build strong customer relationships and represent with professionalism, accountability, and transparency.
• Participate in lessons‑learned analyses for both awarded and lost business opportunities.

Meeting Coordination & Facilitation:

• Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers.
• Ensure all stakeholders are aligned on project goals, timelines, and deliverables.

Program Execution & Performance:

• Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance.
• Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees.
• Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness.
• Proactively manage risks, implement countermeasures, and escalate issues when required.

Change, Risk & Production Management:

• Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments.
• Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations.
• Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives.

Compliance, Quality & Safety:

• Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements.
• Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025.
• Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner.

Business Travel & Customer Support:

• Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
• Function as a key representative during customer visits, ensuring a positive and productive experience.

Core Responsibilities:

• Define test strategy based on requirements and specifications regarding Automotive product.

• Identify failures, root cause issues and recommend fixes.
• Create scripts/tools to improve testing efficiency.
• Write validation reports, test procedures, and compliance document.(Ensuring all equipment, systems, and processes adhere to Automotive standards)
• Ability to communicate effectively with customers based on a solid understanding of vehicle simulation bench architecture and test environments.
• Maintenance and management of test Bench equipment

System Requirement Analysis & Test Case Generation:

• Clarify system requirements through detailed discussions and documentation.
• Provide tailored solutions to address both technical and engineering-related challenges.

Customer Support & Engineering Collaboration:

• Assist customers in resolving technical and operational issues, ensuring smooth project execution.
• Collaborate with engineering teams to develop and implement effective solutions.

Compliance, Quality & Safety:

• Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements.
• Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025.
• Maintain working knowledge of safety policies and regulations and ensure all program activities are performed in a safe manner.

Business Travel & Customer Support:

• Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
• Function as a key representative during customer visits, ensuring a positive and productive experience.

Requirements

Educational Background:

Bachelor’s degree in quality, engineering or related field required.

Professional Experience:

• 10+ years of experience in Automotive industry with at least 5+ years in the related field
• Proven history of managing complex projects and leading cross-functional teams.

Confidentiality & Information Management:

Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.

Knowledge, Technical Skills, Abilities:

• Strong written and verbal communication skills with ability to translate complex quality topics for varied audiences.
• Solid understanding of applicable quality systems and regulations. (e.g. ISO17025, IATF16949, GMW3197 etc.)
• Effective program management skills with ability to coordinate actions across functions and sites.
• Ability to demonstrate business insight and dive growth.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with quality management tools and software (e.g. Six sigma, VDA6.3, etc.).
• Willingness (Ability) to travel as required for business purposes.

Language Proficiency:

• English (preferred Bilingual in Korean and English).
• Ability to communicate effectively with global clients and internal teams.

Benefits

Heath, Dental and Vision and Life Insurance covered at 100% for employees

401(K) plan with company match

Paid Vacation/Sick

Lunch provided