Job Description
Job Description
Accounts Receivable
In this role, you will call on past-due accounts while maintaining positive, ongoing relationships with our customers and providing customer support by answering invoicing questions.
Productivity, Inc is a sales and service company located in Plymouth.
- Excellent Health, Dental, & Vision insurance - Eligible Day-1 of Employment
- 401k plan with match
- Generous paid time off
- Monday – Friday, 8 AM – 5 PM - Hybrid schedule may be available after the initial training period
- $26 - $28/hour
Responsibilities
- Email/Call customers that have past due invoices
- Throughout the day, promptly assist internal and external customers via phone & email with invoicing questions and reviewing account information to determine whether to approve/validate orders
- Research problems or questions the customer might have by finding related paperwork or by speaking with the proper internal individual
- Send out statements to customers
- Run credit reports for new customers and determine credit limits
- Miscellaneous related duties as required by this position
Requirements
- 1-2 years of Accounting/AR experience – ability to understand complex and varied billing processes, review payment history, investigate discrepancies, and communicate effectively with the customer
- Ability to build a good rapport with customers and maintain positive working relationships
- Ability to multi-task; juggle multiple projects, requests, calls - organized and detail-oriented
- Strong communication skills (verbal and written)
- Efficient and accurate keyboarding – typing skills
- Experience with Microsoft applications, especially Outlook
Why our company?
Productivity, Inc is known for its impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.
We are committed to providing Equal Employment Opportunities to all employees and applicants.
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