Job Description
Job DescriptionDescription:Position Summary:
The Client Services Specialist I is responsible for supporting Quest CE’s TPA Team by performing a range of administrative and customer service functions. This role plays a key part in seminar setup, materials coordination, credit processing, and database management, ensuring a high standard of service to clients and compliance with regulatory requirements.
Company Overview
Join the forefront of regulatory technology innovation at Quest CE, where we specialize in simplifying state and federal compliance for C-level leaders in the financial services sector, including broker-dealers and investment advisory firms regulated by FINRA and the SEC.
Why Quest CE? We're not just keeping pace with industry evolution; we're setting the standard. If you thrive in dynamic environments driven by innovation, this is your opportunity to lead the charge.
Quest CE is located on the western edge of Milwaukee, providing the benefits of a city environment without the parking problems associated with a downtown firm. Parking is free, as are the snacks, coffee, and soda available to our team every day. We enjoy a casual work environment while working with top technology systems.
We are proud to be nationally and locally recognized as one of the “Best and Brightest Companies to Work For”. Our inviting culture fosters collaboration, innovation, and motivates team members to take on important work, every day. We also offer great benefits including medical, dental, and vision insurance, Health Savings Account, 401K, career growth and professional development opportunities, tuition reimbursement, sustainable work-life balance and flexibility. Our recently renovated office location offers a casual-dress workplace, complimentary snacks and drinks, a ping pong table, free onsite gym access and more.
Join the forefront of regulatory technology innovation at Quest CE, where we specialize in simplifying state and federal compliance for C-level leaders in the financial services sector, including broker-dealers and investment advisory firms regulated by FINRA and the SEC.
Key Responsibilities:
- Seminar Setup & Processing:
- Process seminar setup requests via QuestTrak and notify states of course offerings.
- Communicate any issues related to setup requests to management.
- Assist with the processing of client-specific seminar requests and instructor communications.
- Materials Management:
- Prepare materials for client seminars, including auditing all content for accuracy and compliance.
- Coordinate FedEx shipments and ensure timely delivery.
- Notify management of any discrepancies in materials requests.
- Course Completion & Rostering:
- Enter course completions into QuestTrak and submit rosters to State Departments of Insurance (DOIs) and Designation Boards within mandated timelines.
- Correct errors from roster submission reports as needed.
- Follow up with instructors to obtain missing attendance sheets via daily and weekly emails.
- Client & Instructor Support:
- Provide telephone, email, and live chat support to instructors and clients.
- Answer inquiries related to seminar setup, CE credits, certificates of completion, enrollment, and voucher card redemptions.
- Database & Record Management
- Perform accurate data entry in QuestTrak and client databases.
- Maintain and audit team files for accuracy and compliance.
- Track receipt of attendance rosters and report discrepancies to management.
- Other Duties:
- Serve as back-up contact for client and instructor questions.
- Assist with other administrative or support tasks as assigned.
Requirements:
Qualifications:
- Minimum of 3 years of administrative and operational support experience, preferably in insurance or financial services
- Strong working knowledge of Microsoft Office Suite (especially Outlook and Word) and internet-based research
- High attention to detail and commitment to producing accurate, high-quality work
- Ability to manage confidential information with discretion
- Strong written and verbal communication skills, with a professional and courteous demeanor
- Ability to prioritize multiple projects, meet deadlines, and work independently
- Familiarity with using custom databases; QuestTrak experience is a plus
- Willingness to work flexible hours as needed
- Strong customer service orientation—friendly, responsive, and solution-focused