Job Description
Job Description
About the Role
We are looking for a Dispatcher to join our operations team. Dispatchers play a critical role in keeping everything moving—coordinating loads with customers, warehouses, plants, and drivers to ensure on-time deliveries. The ideal candidate will be highly organized, detail-oriented, and skilled at problem-solving in a fast-paced logistics environment. Strong communication skills and the ability to manage multiple priorities are essential for success in this role.
What You’ll Do
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Coordinate with Customer Service Representatives to meet customer needs.
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Relay detailed load information to drivers (order numbers, equipment requirements, pickup/delivery details, and scheduling).
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Schedule and track shipments to ensure timely delivery.
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Serve as a 24/7 point of contact for drivers with problems while on the road.
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Participate in weekly dispatch meetings and daily planning.
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Post trucks on “DAT” and secure back hauls by reviewing daily reports.
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Communicate with customers to resolve delivery/pickup issues.
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Enter live driver pay legs and accessorials into the system and secure customer approvals.
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Assist with driver settlement, billing issues, and trailer/equipment coordination.
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Notify management of any demurrage or per diem charges.
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Build and maintain positive relationships with both drivers and customers.
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Provide backup support to Customer Service Representatives as needed.
What We’re Looking For
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2+ years of dispatching experience (transportation/logistics preferred).
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Strong verbal and written communication skills (Spanish bilingual a plus).
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Ability to thrive in a fast-paced, team-oriented environment.
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Proficiency in MS Office Suite and dispatching software (VI Software experience preferred).
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High school diploma or equivalent.
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Willingness to learn new processes and continuously improve skills.
What Success Looks Like
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Clear, accurate, and timely communication with drivers and customers.
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Consistent delivery of loads on schedule, including proactive problem-solving.
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Strong collaboration with customer service, maintenance, and billing teams.
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Dedication to building trust and loyalty with drivers and customers alike.
Why Join Us?
As a Dispatcher, you’ll be the central connection point between drivers, customers, and our internal teams. This is a chance to make a direct impact on our operations while working in a supportive, fast-paced environment with competitive benefits.