Job Description
Job DescriptionCustomer Call Center Representative - ExperiencedWestbrook, CT | $25/hour (call center experience required)A.R. Mazzotta is hiring an experienced Customer Call Center Representative to join a busy high-volume call center team in the Westbrook area. This role is ideal for individuals who enjoy assisting customers, thrive in a fast-paced phone environment, and can confidently manage a steady flow of inbound calls while providing professional, accurate service.This is a temporary opportunity with potential for full-time hire for the right individual.Quick Requirements – Please Review Before Applying
- Recent call center or high-volume inbound customer service experience required
- Comfortable handling multiple inbound calls throughout the day in a fast-paced environment
- Strong computer navigation and accurate data entry skills
This position is best suited for individuals with call center or phone-based customer support experience. Schedule
- Monday – Friday | 8:00 AM – 4:30 PM (40 hours per week)
- Training period requires onsite attendance Monday – Friday (up to 3 months)
- After training, potential hybrid schedule with remote work Mondays and Fridays
- Opportunity to join an organization known for internal movement and advancement
What You’ll Do
- Handle high-volume inbound customer calls in a fast-paced call center environment
- Assist customers with billing questions, service requests, transfers, payments, and account inquiries
- Review and interpret customer records, service history, and billing information
- Enter accurate notes and updates into internal systems while speaking with customers
- Generate reports and access account information as needed
- Coordinate with field service teams to support customer needs
- Provide backup reception coverage in regional offices when needed
- Follow company policies, safety guidelines, and assist with additional projects as assigned
What We’re Looking For
- Minimum 2 years of recent call center experience
- Ability to handle multiple inbound calls per shift while maintaining professionalism and accuracy
- Strong customer service and problem-solving skills
- Comfortable navigating multiple computer systems while speaking with customers
- Proficiency with Microsoft Outlook and standard office software
- Excellent communication, attention to detail, and organizational skills
If you enjoy working in a fast-paced call center environment and take pride in providing excellent customer support, we encourage you to apply and connect with the A.R. Mazzotta team today.A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
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