Director of Operations and Human Resources

Job Description

Job Title: Director of Operations and Human Resources

FLSA Status: Exempt Reports to: Executive Director

SUMMARY

The Director of Operations is a full-time employee that works closely with the Executive Director to assist in managing the workflow process to assure maximum efficiency and expediting of all existing contracts, budgets, financials, human resources and on-site work. The Director of Operations will plan and coordinate the daily operations of the agency and be responsible for ensuring and improving the performance, productivity and efficiency of the organizational operations through the provision of effective methods and strategies. This position collaborates closely with executive leadership to ensure that operational effectiveness and Human Resource strategies support overall agency objectives. Familiarity with Early Care and Education and/or a Quality Rating and Improvement Systems is a plus. The position will be required to perform occasional evening and weekend duties with advance notice.

Applicants for this position should be highly motivated, mission-driven and have a commitment to professional and personal excellence. Position currently works as a hybrid of in-person/in-office and remote, but subject to change. This position is not eligible for 100% remote. Must be based in Rhode Island- area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Manage organizational structures and all responsibilities of personnel management including benefits. Establish work schedules. Adhere to the agency’s policies and standards, and ensure that laws and regulations are being followed.

• Meeting management- organize and schedule for interoffice meetings as well as coordinate calendar of ED. Manage calendar and meeting scheduling.

• Customer Service - Coordinate customer support for the office and coordinate the Parent Referral System. Administrative duties as necessary.

• Financial – Assist ED and Fiscal Specialist in the review financial statements, budget and data. Utilize financial data to begin to examine sustainability. Plan effective strategies for the financial wellbeing of the organization. Assist in the preparation for the yearly A133 Audit and work with the Board of Directors on audit requirements.

• Database Management- Manage the work of the Data Manager to support database management, integration operations and all data storytelling.

• Communication - Facilitate coordination and communication between teams and for ED as needed.

• Best Practices - Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Collaborate with senior managers in the development of performance goals and long-term operational plans. Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems and data reporting.

• Other duties as assigned by ED.

Non-Technical Skills and Behavior:

• Professional skill set for collaborating with and supporting members of a team.

• Outstanding communication skills, excellent reading and writing skills.

• Ability to respond professionally and respectfully as needed in different situations.

• Professional, friendly, and respectful demeanor in all interactions.

Ability to:

• Exercise sound judgment.

• Take initiative to solve problems.

• Maintain professional demeanor regardless of internal or external concerns.

• Handle confidential information related to programs, children, and families.

• Complete multiple tasks concurrently with a consistent professional demeanor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Education, Skills, and Experience:

• Bachelors degree in business administration, management, or related field, or at least five to ten (5-10) years working in a business or non-profit agency with increasing responsibilities and supervision of staff

• Knowledge and experience in organizational effectiveness and operations management; business and management principles and practices

• Knowledge of financial and accounting principles and practices

• Knowledge of human resource principles and practices

• Knowledge of project management principles and practices

• Information technology skills

• Working knowledge of state systems and grant operations

WORK ENVIRONMENT/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals in this position must have the ability to:

• Travel to and from community locations which could include using walkways and/or stairs.

• Stand for up to 30 minutes.

• Kneel and reach.

• Drive and have access to reliable transportation.

• Work in typical office environments.

To Apply, please submit cover letter and resume to info@riaeyc.org.

Salary Range: $70,000

REVIEW & APPROVAL

Job Description Prepared by:

Name: Lisa Hildebrand

Title: Executive Director, Rhode Island AEYC

Date: August 2025