Job Description
Job DescriptionCompany Description
About Us
At Signal Tru Brand, we’re dedicated to helping our clients communicate their brand’s essence through high-impact events and strategic sales initiatives. With a focus on integrity, creativity, and execution, our team transforms ideas into memorable experiences that drive measurable business results. Headquartered in Raleigh, NC, Signal Tru Brand thrives on collaboration and forward-thinking solutions to elevate our partners' presence in a competitive marketplace.
Job Description
Job Description
We are currently seeking a Customer Service Trainer to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies.
Responsibilities
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Design, implement, and update customer service training programs
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Deliver engaging in-person and virtual training sessions
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Evaluate training effectiveness and make improvements based on feedback and performance metrics
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Support onboarding and continuous education for customer service representatives
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Collaborate with leadership to identify skill gaps and training needs
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Maintain detailed training documentation and manuals
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Monitor compliance with quality standards and company procedures
Qualifications
Qualifications
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Proven experience as a trainer, preferably in a customer service or call center environment
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Strong presentation, coaching, and interpersonal communication skills
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Ability to develop and deliver instructional materials effectively
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Proficient in using training tools and platforms (e.g., LMS, video conferencing, etc.)
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Excellent time management and organizational skills
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Bachelor’s degree in Communications, Business, Human Resources, or a related field preferred
Additional Information
Benefits
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Competitive salary ($52,000 - $59,000 annually)
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Opportunities for professional growth and internal advancement
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Supportive team culture focused on collaboration and development
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Paid time off, holidays, and wellness days
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Health, dental, and vision insurance packages
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Ongoing training and certification opportunities