Airline Customer Service/Ramp Service Agent

Job Description

Job Description

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties andResponsibilities:

The ideal candidate must be people-oriented, highly motivated and have a positive and friendly attitude

Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate

Ensures FAA, Airline, and airport regulations are followed

Enforces safety/security measures and protects sensitive zones

Assists Customers with special needs, i.e., Customers who need assistance in boarding

Loading and unloading baggage on and off the aircraft

Marshaling in the planes and pushing back the aircraft

Excellent communication skills

Must be well-groomed and physically fit

Work in extreme outdoor conditions

Ability to push/pull/lift 70 lbs. continuously

Able to read and write English; bilingual skills a plus

Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Other duties as assigned by the Station Leader

Must be 18 years or older

Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

Able to attend required training

Valid Driver’s license

Physical Demands:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.