Job Description
Job DescriptionDescription:About Us:
At Royal apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you!
Job Summary:
The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions
- Maintain accurate records of customer interactions using CRM systems
- Collaborate with team members and other departments to ensure customer satisfaction
- Follow up with customers when necessary to ensure resolution
- Maintain knowledge of company products, services, and policies
Benefits:
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement Plans-Roth/ 401(k) in addition to Profit Sharing Plans
- Training and career growth opportunities
- Year end Bonus
Requirements:
- High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred)
- 1+ year of customer service experience (call center or retail preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable working with computers, CRM software, and customer support tools