Client Success Manager

Job Description

Job Description

Our growing team is excited to add a new team member! Our mission is to provide quality in home nanny and babysitting services to families throughout Essex, Morris, Union and surrounding areas. We are looking to add a Client Care Director to our growing team!

This is a wonderful opportunity for someone looking to start their career path with a quickly growing agency. This position also has the opportunity for growth into management! Working closely with Executive Management, our Client Care Director will be responsible for client interactions, scheduling, as well as creating and updating care plans for clients.

Additionally, this position will interface with new potential clients through inquiry calls and intake meetings.

A college degree and two years of professional are required. A must is a high energy, positive/ go-getter mentality!

Primary Responsibilities (include, but not limited to):

· Build and maintain relationships with community referral sources to generate new business

· Speak with potential new families inquiring about services, as well as perform consultation meetings with potential new families

· Maintain and manage all areas of client relations; including but not limited to; ensure client satisfaction through both in person and phone check-in’s, updating children’s care plans and additional ongoing care management duties

· Be available for after hours on call responsibilities to speak with potential new families or tend to any urgent client matters

QUALIFICATIONS:

-Familiar with Excel, Word and general Windows' operations

-Professional experience in the field of customer service.

-College degree

-2 Professional references

-Clean driving record & background check

-Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

Company DescriptionOliver's Nannies has been helping find in home nanny services and childcare solutions in NJ since 2018. Our unique approach involves team development, employing nannies and providing care management to each client. We pride ourselves on dedication, customer service and a family first culture.

Company Description

Oliver's Nannies has been helping find in home nanny services and childcare solutions in NJ since 2018. Our unique approach involves team development, employing nannies and providing care management to each client. We pride ourselves on dedication, customer service and a family first culture.