Job Description
Job Description
The Operations Manager will oversee all day-to-day operations of our residential HVAC service department. This individual must have a proven track record of successfully running a residential HVAC service company, driving revenue growth, improving operational efficiency, and leading field and office teams.
We are looking for a hands-on leader who understands service, maintenance, replacement sales, dispatch, technician performance metrics, and customer satisfaction at a high level.
Key Responsibilities
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Oversee daily operations of the residential HVAC service department
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Manage and lead service technicians, installers, dispatch, and office staff
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Drive revenue growth through service, maintenance agreements, and replacement opportunities
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Monitor KPIs including ticket average, conversion rates, callbacks, margins, and technician productivity
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Implement and refine operational processes for efficiency and scalability
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Ensure compliance with all TDLR regulations and company standards
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Manage scheduling, fleet oversight, and inventory control
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Develop training programs and mentor team members
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Maintain high standards of customer satisfaction and quality control
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Assist in budgeting, forecasting, and financial performance tracking
Minimum Qualifications (Required)
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10+ years of experience running a residential service HVAC company
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Proven leadership experience managing service teams
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Strong financial and operational acumen
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Minimum Class B HVAC License (TDLR required)
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Deep knowledge of residential HVAC service operations
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Experience with flat-rate pricing and performance-based service models
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Strong understanding of HVAC compliance and safety standards
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Excellent communication and team leadership skills
Preferred Qualifications
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Experience scaling a residential HVAC company
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Background in sales management within HVAC service
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Experience implementing performance tracking systems and KPIs
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Familiarity with ServiceTitan or similar CRM platforms
Compensation & Benefits
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Competitive salary (based on experience)
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Performance-based bonuses
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Company vehicle or vehicle allowance
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Paid time off
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Opportunities for growth within AMG Contractors
Company DescriptionAMG is a leading provider of commercial construction services, committed to delivering reliable, energy-efficient solutions to our clients. We pride ourselves on professionalism, technical excellence, and a collaborative team culture. We started as a plumbing & mechanical contractor and grew into a general contractor.
Company Description
AMG is a leading provider of commercial construction services, committed to delivering reliable, energy-efficient solutions to our clients. We pride ourselves on professionalism, technical excellence, and a collaborative team culture. We started as a plumbing & mechanical contractor and grew into a general contractor.