Job Description
Job DescriptionSalary: $19.00-$26.00 Per Hour Depending on Experience
Customer Service Specialist
Role Summary
The Customer Service Specialist manages inbound and outbound freight while supporting our business customers throughout the shipping process. This role acts as a primary point of contact between internal teams, clients, carriers, and retail partners to coordinate shipments, resolve delivery issues, and ensure orders are delivered on time and in compliance with retailer requirements.
Key Responsibilities
Logistics & Freight Coordination
- Coordinate domestic freight shipments (LTL, FTL, and parcel) based on client needs and retailer routing guides
- Schedule pickups, monitor shipments, and proactively address delays or exceptions
- Communicate with carriers and freight partners to resolve shipping and delivery issues
Retailer & Routing Compliance
- Work directly with retail partners to ensure routing, labeling, and delivery requirements are met
- Manage routing requests, ASNs, delivery appointments, and chargeback prevention efforts
- Serve as the main contact for retailer-related logistics questions
Client Support & Customer Service
- Act as a primary contact for clients regarding shipment status, delivery concerns, and logistics questions
- Provide clear, timely communication to ensure a smooth shipping experience for clients
- Support new client onboarding by aligning shipping processes and expectations
Cross-Functional Coordination
- Collaborate with warehouse operations, inventory control, and customer service teams
- Ensure shipping documentation is accurate and complete, including BOLs, packing lists, and confirmations
- Assist with process improvements to increase efficiency and reduce errors
Reporting & Administration
- Track freight performance, delivery accuracy, and service-related metrics
- Maintain accurate shipment records in internal systems
- Identify trends related to delays, damages, or carrier performance and escalate as needed
Qualifications
- 2+ years of experience in logistics, transportation, or supply chain support
- Experience working with business customers and retail shipping requirements preferred
- Strong understanding of freight types, carrier coordination, and shipping documentation
- Excellent communication and problem-solving skills
- Strong organizational skills with the ability to manage multiple priorities
- Experience using WMS, TMS, or logistics systems (Unify experience a plus)
Key Competencies
- Customer servicefocused with strong attention to accuracy and follow-through
- Detail-oriented with a compliance mindset
- Ability to work in a fast-paced, deadline-driven environment
- Professional communication with clients, carriers, and retail partners