AV Program Coordinator & Quality Manager

Job Description

Job Description

Position Summary

Ethic Tech is seeking an organized and proactive AV Program Coordinator & Quality Manager to oversee operational logistics, contract compliance, and strict quality governance for our Marine Forces Special Operations Command (MARSOC) Audio-Visual (AV) support contract.

This dual-focus role serves as the central operational hub and the primary authority on Quality Assurance and Quality Control (QA/QC). You will connect MARSOC stakeholders, our on-site technical installation team, and corporate management-ensuring that all deliverables not only meet strict timeline milestones but also adhere to rigorous technical, physical security, and operational quality baselines.

Essential Duties and Responsibilities

Program Coordination & Mission Scheduling

• Serve as the primary operational point of contact for MARSOC stakeholders regarding technical service requests, project milestones, and routine maintenance access.
• Develop and manage the master installation and maintenance schedule, coordinating closely with unit leadership to ensure technical work does not conflict with active mission briefings or training cycles.
• Track program operational metrics, open service tickets, and response times to ensure continuous compliance with contractual Service Level Agreements (SLAs).

Quality Assurance & Compliance Management

• Establish, implement, and maintain the program's Quality Control Plan (QCP) to ensure all installations, wiring, hardware configurations, and maintenance routines conform to both military and commercial AV standards.
• Conduct independent quality audits of newly integrated AV spaces, reviewing structural rigging, cable termination aesthetics, labeling accuracy, and system functionality before final government acceptance.
• Define and track key quality metrics, identifying systemic hardware failures or procedural bottlenecks, and implement formal Corrective Action Plans (CAP) when variances occur.

Logistics, Supply Chain, & Technical Documentation

• Manage the end-to-end procurement pipeline for specialized AV hardware, tracking warranties, and coordinating Return Merchandise Authorizations (RMAs) to minimize operational downtime.
• Maintain the single source of truth for technical documentation, including equipment inventory tracking, software/firmware licensing logs, and configuration baselines.
• Compile, audit, and draft comprehensive Monthly Status Reports (MSRs) and contract data deliverables, ensuring all technical narratives accurately reflect the high standard of work performed..

Required Skills & Qualifications

• Minimum of 4–6 years of experience in program coordination, project management, or technical operations management, with a clear focus on Quality Management within a Department of Defense (DoD) or high-stakes commercial technical environment.
• Must be knowledgeable in enterprise IT or commercial AV environments.
• Must understand commercial AV baselines (e.g., AVIXA standards) and military facility requirements to effectively evaluate the quality of engineering designs, rack builds, and physical installations.
• Proven experience executing structured Quality Control Plans (QCP), building inspection checklists, and managing formal root-cause analysis processes.

Preferred Qualifications

• Bachelor's Degree in Business Administration, Quality Management, Information Technology, or a related field.
• Project Management Institute (PMI) PMP or CAPM certification.
• American Society for Quality (ASQ) Certified Quality Manager (CQM), Certified Quality Auditor (CQA), or a Lean Six Sigma Green Belt/Black Belt.
• ITIL v4 Foundation certification, demonstrating familiarity with structured IT Service Management frameworks.

Key Competencies

• Passionate about operational excellence, technical precision, and procedural compliance; unwilling to compromise on the quality of the final deliverable.
• Able to translate technical status updates and quality metrics into concise business prose for military leadership and corporate executives.

Citizenship and Security Clearance

• U.S. Citizenship required.
• Must have an active Secret security clearance.

Work Environment

• 10%-25% travel required.

Ethic Tech LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected under applicable federal, state, or local laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require a reasonable accommodation to apply for a position or to participate in the hiring process due to a disability, please contact us at recruiting@ethic-tech.com.