Job Description
Job Description
About Pirate Ventures
At Pirate Ventures, we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.
About the Role
The Production & Operations Manager will oversee the day-to-day operations, staffing, and guest
experience across Kraken Kourts & Skates and Kraken Penn Quarter. This role functions as the acting
General Manager for both locations-responsible for ensuring operational excellence, team
performance, and the delivery of engaging, community-centered experiences aligned with Pirate
Ventures brand standards.
Following the initial 90-day engagement, Pirate Ventures and the contractor will review the outcomes of the contract period together to evaluate ongoing alignment. The intent of this review is to identify a potential long-term, full-time role within the organization that best leverages the contractor's skills and interests while meeting evolving company needs
What you'll do
1. Venue Operations & Management
• Oversee daily operational performance of both venues, ensuring a safe, clean, and efficient guest
environment.
• Maintain compliance with all health, safety, and licensing requirements.
• Enforce and maintain opening and closing procedures, shift checklists, and event setup/teardown
standards.
• Ensure all equipment, facilities, and service areas are maintained and operational; coordinate
repairs and maintenance with vendors.
• Manage vendor relationships, supply orders, and inventory tracking.
• Supervise guest experience flow for all activities (e.g., pickleball, skating, rage room, axe throwing,
bar service) to maintain high satisfaction and throughput.
• Support event bookings and private party execution, ensuring service standards and contractual
obligations are met.
2. Staffing & Team Management
• Recruit, hire, train, and schedule team members across both venues (including hourly, part-time,
and contracted staff).
• Lead and coach supervisors and frontline teams to meet performance, service, and culture goals
• Maintain labor efficiency through active scheduling and staffing oversight based on forecasted
business levels.
• Conduct regular team meetings and implement corrective action plans when needed.
• Collaborate with the Pirate Ventures HR and Staffing Division to ensure onboarding, payroll, and
compliance requirements are met.
3. Programming, Community & Experience Development
• Oversee scheduling, staffing, and production of recurring venue programs and activations (e.g.,
leagues, lessons, skate nights, tournaments, family days).
• Partner with the Pirate Ventures marketing and creative teams to produce special events, themed
experiences, and pop-up activations that drive attendance and revenue.
• Develop and implement community-based programming that fosters engagement with local
schools, youth groups, and adult recreation leagues.
• Develop a marketing plan to expand and promote existing S.T.E.M. field trip programming for
schools, youth organizations, and homeschool networks.
• Plan and launch Kraken Kamps for 2026, including program design, staffing, and operations for
school break, day-off, and summer camp sessions.
• Ensure all programs and events maintain brand standards for safety, inclusivity, and guest
enjoyment.
• Support the creation of consistent training, signage, and visual merchandising standards to reinforce
the Kraken guest experience across both venues.
4. Leadership & Collaboration
• Act as the primary on-site leadership presence for both venues, ensuring cross-team coordination
between departments.
• Collaborate with the Pirate Ventures HQ team (Marketing, HR, Culinary, Finance, and Events) to
align local operations with company-wide initiatives.
• Participate in weekly leadership check-ins and provide operational summaries and action plans.
Deliverables During Contract Term
• Maintain full operational readiness of both venues seven days a week.
• Hire and onboard key supervisory staff to ensure coverage and continuity.
• Deliver weekly operational reports to leadership.
• Execute at least two community or programming initiatives within the first 90 days.
• Establish consistent training, service, and cleanliness standards across both venues.
Compensation
The contractor shall receive compensation of $7,000 per month, paid on a bi-weekly basis, for services rendered under this Scope of Work. Payment will be made in accordance with Pirate Ventures' standard contractor payment schedule and subject to timely submission of invoices and completion of agreed deliverables.
At the conclusion of the initial 90-day term, Pirate Ventures and the contractor will collaboratively
assess mutual interest in continuing the relationship and determine the best long-term, full-time
position within the company that aligns with the contractor's skill set, passions, and the evolving needs of the organization.
Term & Renewal
This agreement shall be valid for a 90-day period beginning on the date of execution. Upon mutual
agreement and satisfactory performance, the contract may be extended for an additional 90 days.
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