Medical Secretary/Front Desk Receptionist/Patient Services

Job Description

Job Description

Position Summary

The Department Secretary provides administrative and clerical support to the Rehab Services team to ensure efficient daily operations and a positive patient experience. This role manages patient scheduling, communication, records, and authorization workflows while maintaining professionalism and accuracy in a fast-paced clinical environment.

Essential Duties & Responsibilities

• Answer and direct incoming phone calls in a courteous and professional manner.
• Schedule appointments for new and returning patients according to provider availability.
• Assist with patient registration, check-ins, and completion of departmental forms.
• Pull charts, file notes, and maintain patient records both paper and electronic.
• Perform digital faxing and manage incoming and outgoing clinical documents.
• Use the EMR and scheduling system to update patient information, appointment status, and documentation.
• Request and monitor authorizations and referrals as needed for patient services.
• Support chart management and ensure confidential handling of protected health information.
• Provide general clerical support to the Rehab Services team as needed to maintain efficient workflow.

Required Qualifications

• Education: High school diploma or equivalent.
• Certification: BLS (Basic Life Support) required.
• Experience: Minimum 1 year of medical office experience.

Preferred Skills

• Experience working in a medical front office or outpatient setting
• EMR experience
• Patient scheduling experience
• Strong organizational, communication, and multitasking skills
• Ability to work independently and with clinical staff in a supportive manner

Work Environment

The Department Secretary works closely with therapists, support staff, and patients in a clinical rehab setting and is expected to provide friendly, professional, and efficient service while maintaining HIPAA and confidentiality standards.

Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.