Job Description
Job Description
Required Skills & Experience:
- High school diploma or equivalent; associate degree or medical office certification preferred.
- Minimum 2+ year of experience in a medical front desk or PSC role.
- Experience in outpatient clinic setting required.
- Strong customer service and interpersonal skills.
- Ability to multitask and remain organized in a busy environment.
- Familiarity with insurance verification and patient billing processes.
Preferred Skills & Experience:
- Epic EMR experience highly preferred.
- Experience with endocrine-specific workflows (e.g., diabetes education, lab coordination).
- Knowledge of medical terminology and HIPAA regulations.
- Bilingual (Spanish or other languages) is a plus.
- Experience with patient scheduling systems and referral management
Key Responsibilities:
- Greet patients warmly and professionally upon arrival.
- Verify patient demographics, insurance, and referral information.
- Collect copays and outstanding balances.
- Ensure all necessary forms and consents are completed.
- Schedule follow-up appointments, lab work, and referrals at check-out.
- Communicate effectively with clinical staff to support patient flow.
- Maintain accurate documentation in Epic EMR.
- Answer phones, respond to messages, and assist with patient inquiries.
- Support front desk operations including scanning, faxing, and filing.