Rheumatology Medical Office Assistant Receptionist - Bilingual

Job Description

Job DescriptionDescription:

We are seeking a full-time Bilingual (Spanish/English) Medical Office Assistant to join our team. This position serves as the first point of contact for patients and visitors and plays a key role in ensuring a positive experience. The ideal candidate is professional, friendly, detail-oriented, and able to multitask in a fast-paced medical office environment. This is not a remote position.

Key Responsibilities

Greet patients and visitors with a courteous and professional demeanor.

Register new patients and update existing records accurately.

Schedule, reschedule, and manage patient appointments.

Check in patients, verify insurance, and collect copays/deductibles.

Check out patients per physician instructions and coordinate follow-up visits.

Answer incoming calls, respond to inquiries, and direct calls appropriately.

Prepare and maintain patient electronic medical records, including scanning and filing documents.

Collect patient payments and maintain billing information.

Obtain and manage consent, HIPAA, and other required documentation.

Assist with physician orders and coordinate information with other medical facilities.

Maintain effective communication between patients, staff, and providers.

Handle administrative duties such as filing, faxing, scanning, and sorting mail.

Ensure confidentiality and compliance with HIPAA standards.

Requirements:

Required Skills & Competencies

Strong problem-solving skills with the ability to resolve issues promptly.

Ability to multitask and manage competing demands in a fast-paced clinical setting.

Excellent verbal and written communication skills, including active listening.

Outstanding customer service and interpersonal skills.

High attention to detail and strong organizational abilities.

Familiarity with medical terminology, insurance protocols, and clinic operations.

Computer proficiency, including experience with eClinicalWorks (eCW).

Ability to work well within a team while demonstrating professionalism at all times.

Medical Assistant experience is a plus.

Qualifications

Bilingual in Spanish and English – Required

Minimum 1 year of recent experience as a medical receptionist or a similar healthcare administrative role (preferred).

High school diploma or equivalent (additional education/certification in medical administration is a plus).

Professional appearance and demeanor.

Commitment to maintaining patient privacy and confidentiality.