Front Office Supervisor

Job Description

Job Description

About Company:

Arizona Behavioral Counseling & Education (ABC) is a long‑standing behavioral health organization with more than 35 years of service providing high‑quality, evidence‑based counseling, education, and court‑mandated programs to individuals across Arizona. The company is known for its strong clinical standards, bilingual service options, and a client‑centered approach rooted in professionalism, compassion, and consistency.

ABC offers a wide range of services—DUI education, substance abuse counseling, anger management, domestic violence intervention, screenings, intakes, and group/individual counseling—delivered by trained professionals who meet rigorous credentialing and ongoing training requirements.

As an organization, ABC prioritizes:

• Evidence‑based counseling practices
• Compliance with Arizona Administrative Codes
• High standards of documentation, quality assurance, and client progress monitoring
• A supportive, collaborative environment for staff and interns, including structured supervision, professional development, and a strong clinical leadership framework
• Accessibility, including Spanish‑language services and telehealth options, helping thousands of clients complete court requirements efficiently and successfully.

With a legacy built on trust, personal connection, and community impact, ABC continues to be recognized as a stable, reputable, and client‑focused organization dedicated to helping individuals restore their lives, meet legal obligations, and move forward with confidence.

About the Role:

The Front Office Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the front office team, clients, and clinical team. This position is responsible for overseeing daily front office activities, managing staff performance, and maintaining high standards of customer service to enhance client satisfaction. The supervisor acts as a liaison between clients and clinical staff, resolving issues promptly and ensuring a welcoming environment. They are also tasked with training and mentoring front office personnel to uphold company policies and procedures. Ultimately, the Front Office Supervisor contributes to the overall success of the establishment by fostering a professional, organized, and client-focused front office team.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in management or related field preferred.
• Minimum of 2 years experience in front office operations in the field of court ordered behavioral health.
• Proven experience in a supervisory or leadership role in a customer service environment.
• Strong knowledge of front office procedures and electronic health record systems.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Experience with advanced EHR software and other business management systems.
• Certification in hospitality management or customer service excellence.
• Multilingual abilities to assist a diverse client population.
• Demonstrated ability to handle conflict resolution and crisis management effectively.

Responsibilities:

• Supervise and coordinate the activities of front office staff to ensure efficient operations.
• Manage client experience, ensuring accuracy and timeliness while providing exceptional client service.
• Handle client inquiries, complaints, and requests promptly and professionally, escalating issues when necessary.
• Train, mentor, and evaluate front office team members to maintain high performance and adherence to company standards.
• Collaborate with other departments to ensure seamless client experiences.
• Maintain accurate records using electronic health record system, cloud based phone system, and Microsoft Suite.
• Prepare and submit reports on front office activities and feedback to senior management.
• Ensure compliance with health, safety, and security regulations at the front desk area.

Skills:

The Front Office Supervisor utilizes strong leadership and organizational skills daily to manage and motivate the front office team, ensuring efficient workflow and high-quality client interactions. Effective communication skills are essential for coordinating between internal departments, resolving issues, and providing clear instructions to staff. Problem-solving skills enable the supervisor to address client concerns promptly and maintain a positive environment. Additionally, training and mentoring skills are applied regularly to develop team members’ capabilities and uphold service standards.

M-F 8-5 PM; Other hours as needed.