Job Description
Operations Manager (Bilingual – English/Mandarin Required)
About the Role
We are seeking a highly skilled and strategic Operations Manager who is fluent in both English and Mandarin to lead our key operational departments. This individual will play a pivotal role in driving excellence across Parts, After-Sales, Assembly/Warehouse, Logistics & Inventory, and Order Processing functions. The ideal candidate is a hands-on leader who thrives in a dynamic environment, values efficiency, and is passionate about building high-performing teams that deliver measurable results.
Key Responsibilities
- Operational Leadership:
- Oversee day-to-day operations across multiple departments, ensuring efficiency, accuracy, and alignment with organizational goals. Continuously refine processes to enhance productivity and service quality.
- Performance Management:
- Establish and monitor Key Performance Indicators (KPIs) for all operational areas. Utilize ERP/WMS systems to drive data accuracy, transparency, and informed decision-making.
- Strategic Collaboration:
- Partner with Sales, Finance, Customer Service, and other departments to optimize workflows, strengthen interdepartmental communication, and achieve unified business objectives.
- Process Optimization:
- Lead continuous improvement initiatives aimed at cost control, inventory optimization, and enhanced delivery performance. Proactively identify and resolve inefficiencies through innovative solutions.
- Crisis and Issue Management:
- Respond swiftly and effectively to operational challenges, ensuring continuity and stability in the supply chain and order fulfillment process.
- Team Development:
- Build, mentor, and inspire teams across all operational units. Foster a culture of accountability, excellence, and growth through coaching, development, and succession planning.
- Data-Driven Insights:
- Analyze operational performance metrics to provide actionable insights that inform strategy and support executive decision-making.
Qualifications & Requirements
- Education:
- Bachelor’s degree or higher in Business Administration, Operations, Supply Chain Management, or a related field.
- Experience:
- Minimum 5 years of experience in operations management, with at least 3 years in a manufacturing environment.
- Proven success managing Parts, After-Sales, Warehouse, Logistics, and Order Processing teams.
- Technical Skills:
- Strong proficiency in ERP systems (NetSuite experience preferred).
- Excellent analytical ability to interpret and present operational data.
- Leadership Skills:
- Demonstrated success in team building, leadership, and change management.
- Strong communication, negotiation, and collaboration skills across all levels of the organization.
- Personal Attributes:
- Results-oriented with a proactive and solution-focused mindset.
- Exceptional organizational and time management skills.
- Ability to perform effectively under pressure and adapt to evolving business needs.
- Additional:
- Familiarity with import/export and trade compliance preferred, especially for cross-border operations.
- Bilingual proficiency in English and Mandarin (spoken and written) is required.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time off (PTO) - 120 hours per year, accrued biweekly, beginning after the 90-day probationary period.
- 401(K) retirement plan - Available after the 90-day probationary period.
Why Join Us?
This is an exciting opportunity to join a company that values innovation, collaboration, and operational excellence. You’ll play a critical role in shaping the efficiency and growth of our organization, working alongside a team that shares your commitment to quality and success.