Job Description
Job DescriptionDescription:
The Operational Performance Manager will help to improve the day-to-day operations and functions of the Care Centers. This includes workflow efficiency, financial wellbeing, and utilization of available resources. A self-motivated individual who possesses integrity, passion, a strong work ethic, as well as a strong desire to achieve success. The ability to adapt and thrive in a changing environment. Strong time management and prioritization skills are crucial for this role. Must be willing to work as part of a team and willing to assist as needed by the Advocare, LLC Organization.
Advocare, LLC is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.
As a full-time Advocare employee, the following benefits are available for you and your family: Medical/prescription coverage; dental coverage; vision care; flexible spending accounts; health savings account, if applicable; voluntary hospital indemnity; voluntary term life insurance and AD voluntary short-term disability and long-term disability; critical illness, cancer, and accident insurance; group auto and homeowners insurance; commuter benefits; 401(k).
If you would like to learn more about us, please visit our website: Advocare Website
Essential Functions:
- Proactively identify potential operational issues, and assist the care center in identifying solutions (E.g., eCW workflows etc.) to improve practice operations and maximize efficiency.
- Strategic planning to create initiatives that align with the goals and objectives of Advocare, LLC.
- Assist in Communication with Care Centers via email and/or virtual on camera presentations via MS Teams.
- Collaborate with Home Office Departments to foster and exchange ideas that will increase and improve support provided to the Care Centers
- Prepare Monthly Visit Volume reports for assigned care centers
- Conduct Operational Assessments for underperforming Care Centers
- Prepare and facilitate Monthly Office Managers Meeting
- Monitor the “Chat Bot” Virtual Assistant and assist with any unanswered questions or concerns from the care centers.
- Attend Monthly Practice Operations Departmental Meeting
- Coordinate annual retreats for Advocare Office Managers and Care Center Vice Presidents
- Attend Webinar Trainings provided by Home Office Departments (e.g., RCM, HR etc.)
- Assist in the preparation and presentation of Care Center Health Checks
- Provide Go-Live support to new Care Centers across multiple States (requires travel and possible overnight hotel stays)
- Provide Post-Go-Live support to our new care centers to ensure operational and financial success.
- Provide and ensure Care Center Integrity: including patient care, patient safety, and patient satisfaction, while cultivating an efficient, effective, and safe environment.
- Other duties as assigned by Practice Operations Leadership Team.
Required Skills/Abilities:
- Ability to establish and maintain a professional and effective working relationship with physicians, employees, Care Centers, and the public.
- Strong analytical skills.
- Ability to learn quickly and maintain content
- Excellent organizational and customer service skills; Detail oriented.
- Proficient in Microsoft Office 365, Word, Excel, Outlook, Power Point and SharePoint.
- Proven leadership and change management skills required.
- Effective verbal and written communication skills.
Education and Experience:
- Minimum 5 years of leadership experience in a physician practice office, including Billing, Coding, and Quality Assurance.
- Knowledge of Business Management and Basic Accounting Principles to direct the business office.
- Knowledge of computer accounting programs, spreadsheets, and applications.
- Knowledge of laws and medical terminology related to the management and operations of physician practices.
Requirements: