Job Description
Job DescriptionCRST is dedicated to delivering on our promises and driving success, empowering our team and customers to live and thrive. We are currently seeking a Logistics Coordinator III and are looking for motivated, talented individuals to help bring this vision to life.
CRST’s Home Solutions - NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with high-profile retailers to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market.
How You'll Work:
- Location: Onsite at Buffalo, NY
- Job Schedule: Monday, Thursday, Friday, and Saturday: 9:00 AM – 5:00 PM EST and Wednesday: 12:00 PM – 8:30 PM EST
- Compensation: Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process
- Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
About the Role:
Job Summary: Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Essential Duties and Responsibilities:
- Monitor workflow and delegate using guidelines
- Mentor and train newly hired and existing department staff
- Resolve customer and motor carrier partner issues when escalated from Logistics Coordinator 1
- Work closely with customers and motor carrier partners concerning cargo status and/or to obtain customer information necessary to complete delivery
- Plan routes for received orders using computerized dispatching system to identify, group, track and report on cargo
- Process changes such as rescheduling, order cancellation or modification, including all customer communication and follow-up
- Act as a liaison between customers, clients, and carriers
- Communicate with motor carrier partners using established guidelines
- Effectively manage customer issues and complaints to resolution, as necessary
- Ensures daily work assignments are complete; escalating if obstacles present
- Timely communication provided to each internal department to address issues and /or complaints
- Manage the day-to-day POD process, including collection and weekly audit of documents
- Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Preferred Skills:
- Coordination, Monitoring and Critical Thinking
- Customer Service and Communication
- Good Time Management
- Social Perceptiveness
Why CRST?
CRST is celebrating 70 years of grit, growth, and forward momentum — built on safety, integrity, and delivering on our commitments. Our Specialized division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.
Core Values
Safety at the Core of All We Do
Integrity in Every Decision and Action
Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.