Job Description
Job Description
Position: Human Services Program Coordinator
Reports to: Human Services Site Manager
Hours: Full-time/Salaried, M-F, 8am-4:30pm
Location: Broadway Day Services
Triangle's Expectation of Employee:
- Adheres to Triangle Policy and Procedures
- Acts as a role model within and outside Triangle Performs duties as workload necessitates
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about Department issues
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time prepared to perform duties of position
- Meets Department productivity standards
Essential Duties and Responsibilities: 
- Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models
- Assists with the training and orientation of new staff for software systems, programming components, and program related logistics
- Coaches staff to provide individualized support and problem solving for participants and their families
- Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary
- Ensures and maintains proper staff to participant ratios; provides direct care as needed
- Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)
- Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services
- Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings
- Coaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.
- Maintains and builds professional relationships with companies with supported employment sites
- Stays abreast on current utilization of employment contracts and adjusts weekly schedules as needed
- Carts out appropriate units via Penelope on a daily basis, and adds service notes
- Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community
- Assists with the development of new and engaging curriculum to meet program goals
- Transports individuals to and from community activities/employment sites
- Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)
- Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety
- Collaborates with staff and Site Manager to ensure quality service delivery
- Provides regular checks-ins with staff and program participants to ensure services relate to individual's goals, needs, desires & interests
- Ensures 50% of programming occurs in the community
- Positively represents Triangle to customers, family members, and community organizations
- Other duties as assigned
Primary Case Management Responsibilities:
- Manages caseload of DDS, MRC, and private pay clients
- Consults with Site Manager and staff to ensure consistent case management practices are followed
- Collaborates with Site Manager and staff to write and submit appropriate ISP goals and to accurately track progress/identify challenges
- Participates in ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team as needed
- Ensures 98% of ISP documents are submitted on-time and 80% of ISP goals are met
- Monitors participant attendance and proper billing of services in Penelope database daily
- Participates in agency wide committees and initiatives as assigned