Call Center/Customer Service Representative
Job Description
Job Description
Call Center (Customer Service) Representative
Do you need a job with flexible hours? Are you looking for extra cash? If you answered YES to either of these questions, Fast Tax has a great opportunity for you! We are now hiring candidates for positions in our client call center.
Call Center Representative base duties and responsibilities include:
- Interacting with clients via telephone, email or in person to provide support and information on tax-related products and services
- Answering client questions and identifying client concerns and overall needs
- Ensuring that appropriate actions are taken to resolve client issues and concerns
- Addressing client complaints in an empathetic and patient manner
- Redirecting customers to appropriate team member(s) and/or office(s) as needed
Other Responsibilities as needed:
- Making client appointments
- Taking messages
- Performing other related duties as assigned
Required Skills & Experience:
- High School Diploma or equivalent
- Basic typing skills (minimum 35 wpm)
- Basic computer operating skills
- Fantastic phone skills i.e. well spoken, excellent active listening skills
- Excellent interpersonal communication skills, both verbal and written
- Ability to effectively interact with all kinds of people (both externally with clients, and internally with company team members)
- Experience working in a fast-pace environment
- Team-oriented
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Outgoing, friendly, compassionate personality
Preferred Skills & Experience:
- Sales and/or marketing experience
- Previous call center and/or customer service experience a plus
Pay is based on hourly rate