Job Description
Job DescriptionFulfillment & Customer Support Associate
Location: Washington, D.C. (Onsite)Salary: $65K/yr
About the RoleWe’re looking for a Fulfillment & Customer Support Associate to help us deliver an outstanding customer experience. As part of a small, growing team, you’ll split your time between hands-on fulfillment (picking, packing, shipping, returns) and front-line customer support. This role is ideal for someone early in their career who’s eager to learn ecommerce operations inside and out.
Responsibilities
- Process daily orders, track shipments, manage returns, and maintain accurate inventory data.
- Communicate directly with customers via email/chat, resolving order inquiries.
- Support the setup and usage of new systems (Shopify integrations, customer support tools).
- Ensure packaging, shipping, and service standards align with brand expectations.
- Assist with reporting and provide feedback to improve processes.
- Flex into additional operational responsibilities as needed in a startup environment.
Qualifications
- 1–2 years experience in ecommerce operations, fulfillment, logistics, or customer service.
- Strong organizational skills and attention to detail.
- Customer-first mindset with clear and professional communication skills.
- Ability to work in a fast-paced, hands-on environment.
- Eagerness to grow in ecommerce and operations.
What’s in it for You
- Join at the ground floor of a fast-growing startup and help shape how fulfillment and customer support operate.
- This role is built for someone excited to grow with the brand
- Gain exposure to ecommerce, logistics, customer care, and operations—making you a well-rounded future leader in the space.
- Your contributions will be visible every day, with real opportunities to make an immediate difference in how customers experience the brand
- Work in a fast-moving environment where ideas become action quickly, and no two days look the same
- Partner closely with leaders across ecommerce, operations, and brand, learning directly from experienced team members