Commercial Operations Manager

Job Description

Job DescriptionThe RoleWe are looking for a Commercial Operations Manager to own the operational backbone of Scale’s deal lifecycle. You will analyze, structure, and improve processes surrounding data acquisition, management, and use across internal business systems; identify gaps and inefficiencies; design solutions to enhance data integrity, reporting, and automation; and establish scalable processes and standard operating procedures (SOPs) that support improved knowledge management, efficient deal execution, and operational excellence. This is a cross-functional role that bridges commercial, legal, development, operations, finance, strategy, and technology teams— ensuring the company’s systems and data work together to provide clarity, consistency, and insight for decision-making. You will work a hybrid schedule, reporting to our Senior Contracts Manager and be based in our Ridgewood, NJ headquarters.
Key responsibilities will include:Data & Systems Optimization

• Audit and document existing data sources and ownership, and update processes across business systems.
• Serve as admin for specified internal systems, overseeing user access, providing support for internal stakeholders, suggesting and implementing improvements and efficiencies for software usage, and serving as primary POC and SME in the rollout of new features and integrations, which may include contract management, external file sharing, Asana, CRM, and other systems.
• Improve data structure, system integrations, and workflows to increase accuracy, visibility, and efficiency and to minimize redundancies and duplication of inputs.
• Partner with functional leads to ensure data consistency across platforms and tools.
• Evaluate existing and new technologies and system enhancements that support expanding operational and reporting needs; recommend system deprecation where appropriate.

Reporting & Metrics Enablement

• Work with business leaders to define certain key metrics and ensure reliable data collection processes for reporting.
• Collaborate with Reporting Analysts to develop and improve existing dashboards and other reporting tools and presentations to support operational and strategic decisions.
• Proactively identify data quality issues and implement corrective measures.

Process & SOP Development

• Map end-to-end business processes (with emphasis on deal or project workflows) and identify optimization opportunities.
• Develop, document, and maintain a knowledge management database (e.g., Notion), including SOPs, templates, and process guides to ensure consistency and scalability.
• Lead cross-functional workshops to align stakeholders and drive adoption of improved processes.

Cross-Functional Collaboration

• Serve as the bridge between commercial, legal, development, operations, finance, strategy and technology teams.
• Drive training and communication efforts related to new and existing processes and system updates.
• Act as a trusted advisor to leadership on system efficiency, data reliability, and process improvements.

The Ideal Candidate

• Bachelor’s degree in Business Administration, Information Systems, Operations, or related field.
• 5+ years of experience in business operations, data management, systems administration, or process improvement.
• Proven ability to analyze complex workflows and recommend scalable improvements.
• Strong understanding of data governance, reporting systems, and CRM/ERP tools.
• Excellent communication and documentation skills — able to translate between technical and non-technical audiences.
• Highly organized, detail-oriented, and proactive in identifying and solving problems.
• Experience in the energy, construction, or engineering sector is preferred.
• Familiarity with project management and process improvement methodologies (Lean, Six Sigma, etc.).
• Hands-on experience with data visualization, automation, or integration tools (e.g., Power BI, Tableau, Zapier, etc.) is helpful but not required

This is a great opportunity to have a long-term impact on a fast-paced, private equity-backed growth business. Some of the core virtues embraced by Scales’ employees include: · Do the Right Thing· Act Like an Owner· Hustle· Demand Results· Go Together· Evolve or Disappear We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.
About Scale Microgrids Scale is redefining resilience, with advanced microgrids that go beyond traditional backup power solutions to give businesses the power to adapt and thrive amid all of today’s growing energy challenges. As a vertically-integrated provider of turnkey advanced microgrid systems, Scale combines project design, engineering, and execution expertise with microgrid-as-a-service financing to offer our customers systems that are optimized to deliver maximum value from day one while ensuring ultra-reliable operations and fast time-to-power. Scale is backed by EQT, a firm with ~$250B in assets, bringing a depth of experience, resources, and capital that will enable Scale to continue pursuing our vision of powering the world with distributed energy. The investment enables Scale to own and operate billions of dollars in distributed generation assets. To learn more about Scale Microgrids, please visit https://www.scalemicrogrids.com. 
About EQTEQT is a leading purpose-driven global investment organization with EUR 246 billion in total assets under management, divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership. To learn more about EQT, please visit https://eqtgroup.com. 
Scale strives to attract and retain a workforce that reflects the composition of our customer base and communities. We are committed to providing a work environment that provides everyone with equal access and opportunity to contribute and drive meaningful outcomes. We encourage applicants from all backgrounds to apply and will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.