Job Description
Job DescriptionWe are looking for an experienced Technical Writer to join our team in West Palm Beach, Florida. This long-term contract position offers an exciting opportunity to create and maintain high-quality documentation that supports both IT and operational needs. The ideal candidate will excel at transforming technical concepts into clear, user-friendly formats while ensuring consistency and adherence to organizational standards.
Responsibilities:
• Develop and maintain comprehensive documentation, including policies, procedures, SOPs, and runbooks, to support IT and operational workflows.
• Collaborate closely with subject matter experts and stakeholders to accurately capture technical details and translate them into actionable content.
• Ensure all documentation aligns with brand guidelines and is easy to understand by end-users.
• Manage the lifecycle of content, including version control, approvals, and updates, using platforms such as SharePoint and Monday.com.
• Produce clear and structured user guides, diagrams, and break/fix instructions to facilitate product implementation and troubleshooting.
• Adapt technical content to meet compliance and security requirements, including readiness for audits and reviews.
• Utilize tools like Adobe FrameMaker and Adobe RoboHelp to develop highly detailed documents.
• Standardize documentation processes to ensure consistency and scalability as the organization evolves.
• Partner with teams to create traceable and actionable procedures from policies, standards, and contract language.
• Maintain a high level of organization and accuracy across all documentation projects.• Proven experience in technical writing, with a strong ability to create clear, concise, and user-friendly documentation.
• Proficiency in tools such as Adobe FrameMaker, Adobe RoboHelp, and Microsoft SharePoint.
• Familiarity with AP Style and best practices for technical documentation.
• Experience with managing content using platforms like Monday.com and policy management software.
• Knowledge of SOP development and lifecycle management.
• Ability to work collaboratively with IT and operational teams to gather and synthesize technical information.
• Understanding of compliance and security standards, particularly in healthcare or government settings.
• Strong organizational skills and attention to detail to ensure documentation is accurate and well-maintained.