Job Description
Job Description
Are you a student or someone who has recently retired and is seeking to supplement your income on a part-time or full-time basis? Then this is an opportunity you will enjoy.
We're looking for compassionate individuals who have superior writing skills and empathy to primarily assist funeral homes and private parties with composing and placing obituary notices in print and online. Team members will also assist with placing other types of advertising.
Empowering Environment
Join a collaborative team that celebrates success together. Our culture is built on connection, encouragement, diversity and shared wins from all roles and departments.
Growth & Advancement
We promote from within and support your professional development. This role offers a path to long-term growth and advancement.
Hybrid Flexibility
After completing an initial training and acclimation period in our Williamsville, NY office, you’ll have an opportunity to transition to a hybrid schedule—combining the energy of in-office collaboration with the benefit of remote work. Weekend shifts are exclusively remote.
Obituary Notice Specialist
You will be handling and processing obituary and legal notices, formatting and proofreading content, managing incoming calls and emails, assisting customers with advertising orders, providing accurate product and deadline information, and responding to all customer inquiries or concerns with empathy, professionalism and efficiency.
Ideal candidates can easily prioritize and complete work accurately while consistently meeting deadlines. They demonstrate patience and empathy and communicate effectively with both their team members and our customers and clients.
Responsibilities Include:
- Responding promptly to incoming calls and emails.
- Processing and proofreading content with a strong focus on accuracy.
- Replying to customers in a timely fashion.
- Identifying and assessing customers' needs to achieve satisfaction.
- Assisting with processing notices and advertising orders.
- Building sustainable, trusting relationships with customer accounts.
- Adhering to guidelines, deadlines, and workflow processes.
- Providing a great customer experience by addressing all the customers’ needs in a courteous and friendly manner.
Desirable Skills:
- Ability to multitask, prioritize, and manage time effectively.
- Proven customer support experience, ensuring client satisfaction.
- Ability to meet and exceed productivity requirements and deadlines.
- Excellent phone etiquette, active listening, and organizational skills.
- Strong communication skills, both verbal and written.
- Open to feedback and support to help you be successful in your role.
- Experience in data entry and call center environments.
- Familiarity with Microsoft Office; general computer skills.
Full-Time and Part-Time Availability
We’re hiring for full-time and part-time positions. Candidates must be available between 9:00 AM – 9:00 PM (Monday through Sunday). While you won’t work every day, your schedule will be flexible and will fall within those hours.
Compensation
The base pay for this role is $15.75 - $16.00/hour, plus an incentive plan that rewards your accuracy, performance and productivity.
We Offer
Paid Training, Paid Time Off, Paid Holidays, Medical & Dental, 401(k), Credit Union Membership, Hands-On Training & Team Support.
We provide support to many of North America's largest media organizations. By joining our team, you'll engage with a diverse range of markets, systems, and processes, while enhancing your skills in delivering outstanding customer experience and providing sales recommendations and guidance.
We are eager to consider your resume. We are conducting in-person interviews, and we look forward to connecting with you soon!
Company DescriptionAs a full-service media sales and support company, we serve some of North America's largest media companies. We are also open seven days a week, which allows you to take on shifts around your busy schedule. We foster a supportive team atmosphere and offer opportunities for professional growth.
Company Description
As a full-service media sales and support company, we serve some of North America's largest media companies. We are also open seven days a week, which allows you to take on shifts around your busy schedule. We foster a supportive team atmosphere and offer opportunities for professional growth.