Customer Care Coordinator, Central Region

Job Description

Job Description

Company Description:

Protec Arisawa is the global leader in the design and manufacturing of FRP (Fiber Reinforced Plastic) Pressure Vessels for membrane filtration systems. With over 40 years of experience in filament winding, Protec Arisawa is known for high-quality pressure vessels with leading technology. We have three production sites located on three different continents, ensuring a global presence, and providing our customers with reliable solutions.

Job Description:

The Customer Care Coordinator, Central Region will be responsible for ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. Your daily tasks will include answering customer inquiries, resolving issues or complaints, providing product information, and maintaining customer records. You will also play a crucial role in building and maintaining strong relationships with our customers.

Duties & Responsibilities:

• Primarily responsible for the preparation, order entry, follow-up and updating backlog of Sales Orders.
• Responds to questions on product and component compatibility and pricing with the guidance of internal team as needed.
• Assists customers with identification of special component requirements based on system application and operating conditions with the guidance of internal team as needed.
• Reviews all customer orders for accuracy and completeness and releases orders to the Manufacturing Team.
• Expedites emergency orders for customers and communicates delivery schedule with customers and internal team.
• Assist with researching/clarifying any questions from customers/internal team pertaining to status of orders.
• Monitors the life cycle of each order to ensure on-time shipment and confers with cross functional departments.
• Assumes other duties and responsibilities as required or assigned.

Qualifications:

• Experience in the manufacturing industry, preferably with a technical understanding of FRP Pressure Vessels and Membrane Filtration Systems
• Customer Satisfaction, Customer Support, and Customer Experience skills
• Strong phone/email etiquette skills with a strong focus on delivering positive customer experiences
• Strong problem-solving and conflict resolution abilities
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy in performing tasks
• Ability to follow instructions, work independently and as part of a cross-functional environment both internally and externally
• Proficient in Microsoft Office 365, Email, One Drive, Teams, SharePoint, Business Central and relevant software tools
• Ability to provide administrative assistance as needed

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, sit, drive, talk, hear, use hands to finger, handle and feel, reach with hands and arms, and stoop.

Work Environment: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is indoors. The noise level in the work environment ranges from light to moderate.