Customer Service Representative - State Farm Agent Team Member

Job Description

Job DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Parental leave

ROLE DESCRIPTION:
As a customer care representative @ Shane Satterfield Insurance & Financial Services inc, you are the first point of contact for clients, ensuring they receive outstanding service and support with their insurance & financial needs. This role focuses on relationships building, problem solving and delivering seamless customer experience.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Uncovering customer needs.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Coachable.
• Great personality.