Operations Lead - Strategic Operations & Scaling

Job Description

Job DescriptionOperations Lead Strategic Operations & ScalingLocation: San Francisco, CA (Onsite)
Salary: $100,000 - $150,000
Employment Type: Full-Time, Direct HireAbout the OpportunityHireNow Staffing is seeking a high-performing Operations Lead for a rapidly growing fintech startup that is redefining how financial organizations operate and scale. This role is ideal for a driven, analytical, and entrepreneurial professional who thrives in ambiguous environments, enjoys building systems from the ground up, and is eager to work side-by-side with the CEO on mission-critical initiatives.This is not a narrow operations job. It's a strategic builder role for someone who can think like an operator, communicate like a consultant, and move like an owner. From improving internal processes to shaping go-to-market initiatives, you will play a pivotal role in supporting the company's next stage of growth.Key ResponsibilitiesGo-To-Market & Customer Engagement

• Support the CEO in preparing for and participating in conferences, customer meetings, product discussions, investor presentations, and strategic sales conversations.
• Conduct research, synthesize insights, and develop materials that strengthen customer confidence and accelerate deal momentum.
• Partner with product, engineering, and sales teams to ensure messaging, workflows, and customer interactions are aligned and effective.

Business Operations & Internal Execution

• Lead cross-functional initiatives that improve operational efficiency, streamline workflows, and remove bottlenecks across the organization.
• Build scalable processes that enable rapid growth while preserving quality, speed, and organizational alignment.
• Establish dashboards, metrics, and internal systems that give leadership visibility into performance and operational health.

Strategic Support for Leadership

• Act as a thought partner to the CEO turning loosely defined ideas into actionable plans, timelines, and measurable outcomes.
• Own special projects involving market expansion, product operations, compliance considerations, or go-to-market experiments.
• Help the company transition from early-stage scrappiness to operational excellence without introducing unnecessary bureaucracy.

People, Culture & Organizational Growth

• Support hiring, onboarding, and team building as the company scales its workforce.
• Develop lightweight documentation and playbooks that strengthen internal communication and cultural alignment.
• Assist with internal events, team cadence, and cross-functional coordination to keep everyone moving in the same direction.

Preferred Qualifications Critical for Interview SelectionCandidates who stand out will have most of the following:Professional Experience

• 2-3 years in operations, consulting, venture capital, private equity, business strategy, Founders Associate roles, or Chief of Staff-style environments.
• Fintech, regtech, financial services, or high-growth startup exposure strongly preferred.
• Experience in customer-facing or externally facing roles where communication, credibility, and presentation skills were essential.

Skills & Abilities

• Strong analytical ability you can interpret data, evaluate tradeoffs, and turn insights into decisions.
• Exceptional written and verbal communication skills, including the ability to present findings to leadership and customers.
• Proficiency using modern productivity tools and curiosity about AI or automation solutions that increase operational efficiency.
• Natural problem-solver with a bias for action comfortable owning tasks with minimal direction.
• High adaptability: thrives when priorities shift and can operate confidently in unstructured environments.

Personal Traits

• Entrepreneurial mindset: resourceful, persistent, and energized by challenge.
• High integrity and emotional intelligence comfortable collaborating across all levels of an organization.
• A proactive operator who thinks ahead, anticipates needs, and consistently closes the loop.
• Loves building systems from zero and improving them over time.

Why This Role Stands Out

• High visibility: Direct collaboration with the CEO and executive leadership.
• Broad scope: Influence multiple areas of the business sales, operations, product, strategy, and culture.
• Impact: Your work will directly shape the company's ability to grow into an enterprise-scale fintech leader.
• Career Growth: Ideal launchpad into senior operations, Chief of Staff, product strategy, or leadership roles.

If you're energized by fast-moving environments, passionate about building operational systems that scale, and eager to become a key partner in a founder-led organization, this Operations Lead role offers a rare opportunity to make a meaningful, measurable impact.https://www.careers-page.com/hirenow-staffing-inc/job/X997535R