Customer Service Representative

Job Description

Job Description

About the Role:

As a Customer Service Representative in the warehousing industry, you will be the primary point of contact for customers seeking assistance with their accounts, shipments, and service inquiries. Your role is critical in ensuring customer satisfaction by providing timely, accurate, and professional support in a fast-paced environment. You will handle a variety of customer interactions, including resolving issues, answering questions, and facilitating communication between customers and internal teams. The ultimate goal is to maintain positive customer relationships and contribute to the smooth operation of transportation and warehousing services. Your efforts will directly impact customer retention and the overall reputation of the company.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service, preferably in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to handle multiple customer inquiries simultaneously while maintaining a positive attitude.
• Basic computer proficiency and experience with customer account management systems.

Preferred Qualifications:

• Experience in the warehousing industry.
• Familiarity with telephone customer service protocols and CRM software.
• Additional language skills to support a diverse customer base.
• Problem-solving certification or training.
• Post-secondary education in business, communications, or a related field.

Responsibilities:

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Assist customers with account management, shipment tracking, and service-related questions.
• Resolve customer complaints and issues by identifying problems, researching solutions, and implementing effective resolutions.
• Maintain accurate records of customer interactions, transactions, and feedback in the company’s database.
• Collaborate with internal departments such as logistics, billing, and operations to ensure customer needs are met efficiently.

Skills:

The required skills such as working in a fast-paced environment and verbal communication are essential for managing high volumes of customer interactions efficiently and clearly. Telephone customer service skills enable you to provide professional and courteous support, ensuring customers feel valued and understood. Problem resolution skills are critical for identifying issues quickly and implementing effective solutions that satisfy customers and maintain operational flow. Strong oral and written communication skills allow you to document interactions accurately and convey information clearly to both customers and internal teams. Maintaining a positive attitude and managing customer accounts effectively contribute to building trust and long-term relationships with customers, which is vital in the transportation and warehousing industry.

Monday to Friday 8:30am to 5:00pm