Job Description
Job DescriptionJD:
We are seeking a seasoned NICE Secure Messaging Developer / Architect with extensive experience designing, implementing, and supporting secure messaging and compliance solutions using NICE systems. The ideal candidate will have a strong background in enterprise communication architectures, security, and data compliance, with a proven track record of deploying NICE Secure Messaging platforms in highly regulated environments (e.g., financial services, healthcare, or government).
Experience Required: 13+ years in IT, with at least 1+ years in NICE Secure Messaging and 10+ years into other messaging services like Genesys Cloud CX, Five9, Talkdesk, Zendesk Sunshine Conversations, Twilio Flex etc., Current or last project should be on NICE
- Design, develop, and architect secure messaging solutions using NICE Secure Messaging platform.
- Collaborate with compliance, IT security, and infrastructure teams to ensure adherence to organizational and regulatory policies (e.g., FINRA, HIPAA, GDPR).
- Customize NICE Secure Messaging components including recording rules, data retention policies, and integration connectors.
- Lead migration and deployment projects from legacy systems to NICE Secure Messaging.
- Develop APIs and middleware services for data extraction, audit, and reporting.
- Perform root cause analysis and resolve incidents or performance issues related to secure communications.
- Establish monitoring, alerting, and automation best practices for secure message flows.
- Document technical designs, configuration guides, and SOPs for operational support.
- Mentor junior developers and guide best practices in secure application development.
- 13+ years of overall IT experience with enterprise systems development and integration.
- 10+ years into other messaging services like Genesys Cloud CX, Five9, Talkdesk, Zendesk Sunshine Conversations, Twilio Flex etc.,
- 1+ years hands-on experience with NICE Secure Messaging including deployment, configuration, and maintenance.
- Proficiency in message routing, encryption standards, and secure data archiving.
- Experience integrating NICE with Microsoft Teams, Outlook, WhatsApp, Bloomberg, or other communication platforms.
- Strong scripting and programming skills (e.g., Python, PowerShell, Java, or .NET).
- Familiarity with compliance logging, surveillance, and auditing workflows.
- Solid knowledge of networking, firewalls, load balancers, and security protocols (TLS, SSL, SFTP).
- Experience working in regulated environments (banking, insurance, or healthcare preferred).
- NICE Certified Developer / Architect certification (if available).
- Experience with NICE Trading Recording (NTR) or NICE Engage platform.
- Cloud experience with AWS, Azure, or hybrid NICE deployments.
- Strong understanding of compliance regulations (e.g., MiFID II, SOX, SEC Rule 17a-4).
- DevOps exposure using CI/CD pipelines, containerization (Docker/Kubernetes).