Job Description
Job DescriptionWe are looking for a motivated and dedicated Customer Service Representative to join our team in Jamaica, New York. In this long-term contract position, you will play a key role in providing exceptional service to customers, handling inquiries, and ensuring satisfaction through effective communication. The ideal candidate is passionate about helping others and thrives in a fast-paced call center environment.
Responsibilities:
• Respond to incoming customer calls promptly, addressing inquiries and resolving issues.
• Handle order entry tasks with accuracy to ensure seamless processing.
• Deliver outstanding customer service by understanding client needs and offering appropriate solutions.
• Manage both inbound and outbound calls to support customer requirements.
• Maintain detailed and organized records of customer interactions and transactions.
• Follow established protocols and procedures to ensure compliance and efficiency.
• Provide support in troubleshooting and resolving customer complaints or concerns.
• Collaborate with team members to enhance overall customer satisfaction.
• Adapt to evolving customer needs and company policies to deliver consistent service.
• Uphold a positive and attentive demeanor when interacting with clients.• Previous experience in a call center or customer service role.
• Strong communication skills, both verbal and written, to interact effectively with customers.
• Proficiency in handling order entry tasks with attention to detail.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Familiarity with inbound and outbound call processes.
• Problem-solving skills to address and resolve customer concerns.
• Comfort with using computer systems and software for data entry and record-keeping.
• A customer-focused mindset with a commitment to delivering high-quality service.