Job Description
Job Description
Job Summary
The Director of Construction Operations is responsible for overseeing the service delivery of construction projects in their respective market, ensuring that work is completed on time, within budget, to the required quality standards and with customer satisfaction. This role involves coordinating with sales and overseeing project managers and estimators to ensure the work goes smoothly from the point of sale through construction.
Location: Washington D.C. Metro Area
FLSA Status: Exempt
Reports to: Regional Director of Operations
Duties and Responsibilities
- Develop, implement, and monitor operational strategies to support company growth and profitability.
- Align day-to-day operations with company goals and customer service standards.
- Oversee scheduling, resource allocation, and workflow for renovation and repair projects.
- Ensure projects are completed on time, within budget, and according to quality standards.
- Manages all project managers & estimators and oversees several jobs, including multiple subcontractors.
- Support recruitment, hiring, and onboarding of operations staff.
- Assist in preparing annual budgets, forecasts, and operational cost controls.
- Monitor expenses, job costing, and profitability across projects.
- Identify cost-saving opportunities while maintaining service quality.
- Maintain strong relationships with subcontractors, inspectors, and architects.
- Maintains relationships with clients and resolve escalated operational issues quickly and professionally.
- Ensure compliance with OSHA, state, and local safety regulations.
- Monitor licenses, permits, and insurance requirements for ongoing projects.
- Continuously assess operations to identify opportunities for efficiency and improved customer experience.
- Estimates new projects and trains new estimators.
Qualifications
- 5+ years of superintendent/project management experience required
- Bachelor’s degree in Construction Management or equivalent experience preferred.
- Ability to work a varied schedule including weekends and holidays as required.
- Experience in multi-family construction project work required
- Strong communication, problem-solving, and leadership skills are essential to effectively manage multiple teams and keep projects on track.
- Knowledge of OSHA laws
- Ability to work efficiently, self-directed and meet deadlines
- Ability to schedule and direct multiple subcontractors in the field
- Ability to solve problems and track job costs
- Ability to train project managers
- Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
- Bilingual in Spanish is a plus.
Required Competencies
- Leadership – ability to inspire, guide, and motivate teams to achieve operational excellence.
- Strategic Thinking – capacity to align daily operations with long-term business goals.
- Problem Solving – skill in identifying issues, analyzing root causes, and developing effective solutions.
- Communication – clear, professional, and persuasive verbal and written communication with staff, vendors, and clients.
- Financial Acumen – understanding of budgeting, cost control, and profitability in renovation and repair projects.
- Decision Making – ability to make timely, informed decisions under pressure.
- Collaboration – strong ability to build relationships across departments, vendors, and client networks.
- Time Management – capacity to manage multiple projects and priorities simultaneously.
- Adaptability – ability to adjust strategies and operations in response to changing circumstances.
- Technical Knowledge – understanding of construction, renovation, and repair methods, safety standards, and industry best practices.
Working Conditions and Physical Requirements
This role combines field and office work. This individual must lift materials, climb multiple stories, and work outdoors in varied weather. Office duties include email correspondence and project documentation. Proper safety practices and PPE minimize hazards. The position requires managing stressful situations, occasional long or weekend hours, frequent travel by car, and regular use of a personal cell phone.
This job description is not exhaustive. Duties may be added or changed as needed. Employees must meet job-related qualifications and be able to perform essential functions with or without reasonable accommodation.
The company is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable law.