Job Description
Job Description
Seeking a Customer Service Representative to provide efficient sample receiving, processing, and client communication services for an analytical testing laboratory, ensuring accuracy and timeliness while supporting the company's mission.
Key Responsibilities:
- Process client samples from receipt to LIMS entry, verifying information accuracy and generating unique sample IDs
- Communicate with clients regarding sample status while maintaining confidentiality
- Generate price quotes and coordinate with Accounting on client billing
- Coordinate sample shipments to third-party laboratories as needed
- Address client inquiries about services and turnaround times, escalating complex issues appropriately
- Maintain detailed records of client communications and sample tracking
- Propose improvements to customer service processes for efficiency and quality
- Obtain and maintain up-to-date knowledge of testing services
- Support other customer service functions as needed
Required Qualifications:
- High school diploma with 6+ months office or administrative experience
- Strong customer service and communication skills
- MS Office proficiency
- Ability to meet deadlines and handle multiple tasks
- Demonstrated cultural awareness and emotional intelligence
Please Note: Entry-level candidates seeking long-term, career-focused opportunities in Customer Service are strongly encouraged to apply.
Performance Expectations: Quality work, effective communication, adaptability, teamwork, time management, initiative, and dependability.
Company DescriptionReal People. Real Connections. Real Results.
That's the Messina Talent Advantage.
For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.
Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.
Company Description
Real People. Real Connections. Real Results.\r\n\r\nThat's the Messina Talent Advantage.\r\n\r\nFor more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.\r\n\r\nMessina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.