Job Description
Job Description
Temp to perm
-To assist the Residential team of our client, with technical project review to ensure eligibility and program compliance.
-This individual will pull a daily Program Management report on “Open Projects” in various stages to review for compliance. Examples include; checking contract, AHRI, permit numbers and final invoices to forward for payment.
-Call customers and contractors if information is missing.
-Ensure that all data in the Program Management Software System (PMSS) program is accurate to minimize delays.
-Prioritize workload and ensure that projects are completed and moved to Final Review within 4-6 weeks.
-Maintain spreadsheet of any errors found by the processor and move that to a Lead for coaching.
-Perform remote troubleshooting through diagnostic techniques and pertinent questions.
-Direct unresolved issues to the manager for the next level of support.
-Record, categorize, prioritize, and monitor the status of all issues to resolution.
-Assist in other projects as directed by Manager
Position requirements:
HVAC related experience, familiar with AHRI, technical proficiency