Job Description
Job DescriptionSalary: $19.49-$23.83
WHO WE ARE:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
BENEFITS INCLUDED:
- Monday - Friday Scheduling
- Paid Holidays
- PTO
- Comprehensive Medical, Dental, and Vision Coverage
- 403(b) Retirement with Employer Match
POSITION PURPOSE:
The Behavioral Health Assistant will aid Behavioral Health Services and its patients and will maintain a professional clinic environment.
ESSENTIAL FUNCTIONS:
- Maintain a professional appearance when greeting patients in a friendly and professional manner.
- Utilize organizational skills to maintain files, schedule appointments, and keep accurate records of incoming calls, mail, packages, and faxes.
- To utilize and maintain training, maintain competency in compliance with operating procedures as they relate to office procedures.
- Answer multi-line telephone system and direct all incoming phone calls to the appropriate staff. Take complete and accurate messages.
- Provide professional customer service by greeting patients in a polite, prompt, helpful manner and provide necessary instruction and direction.
- Obtain and accurately and efficiently enter new patient demographics; accurately and efficiently update insurance and patient information with each visit to maintain accuracy for billing.
- Consistently provide patients with informed consents and behavioral health screeners and review information with patients to ensure understanding.
- Schedule future patient appointments utilizing EMR. Books, coordinate and reschedule appointments as needed, as well as making reminder calls.
- Maintain filing and ensure security of medical records, performing specialized function and special projects as directed.
- Process referrals daily to ensure access remains open for patients.
- Perform clerical and support duties as assigned by the BH Office Supervisor and the VP for Behavioral Health Services.
- Collect all co-pays and balances as required by office policies. Understand and apply payments to balances.
- Maintain organized office area, pay attention to detail and follow instructions.
- Distribute incoming mail, utilizing established timelines and accuracy.
- Follow opening and closing procedures according to office guidelines.
- Maintain clean and orderly waiting area including reading materials.
- Maintain a working knowledge of various available programs offered by Aviva Health.
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
- Organize services, seminars, and travel arrangements.
- Assist with written materials as they pertain to Behavioral Health Services.
- Assist in patient tracking procedures.
- Follow all Aviva Health policies and procedures.
QUALIFICATIONS:
- Minimum of High school diploma/ GED.
- Valid Oregon State driver license and insurable driving record.
- Minimum of two years relevant work experience in health care; behavioral health field preferred.
- Working knowledge of office procedures, and proficiency with standard office equipment, including computers and multi-line phone system; MS Office experience and knowledge of HIPAA.
- Organized and detail-oriented; ability to learn, retain, and apply training consistently.
- Proven effective interpersonal communication skills.
- Ability to work effectively with staff, local agencies, and individuals from different cultural and ethnic backgrounds in a friendly and professional manner.
WORKING CONDITIONS:
Must be able to perform the following physical requirements:
- Remain in a stationary position most of the day while performing administrative duties.
- Move or traverse periodically throughout the day throughout the office.
- Operate equipment most of the day: computer, multi-line phone, other standard office equipment.
- Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.
- Able to move or transport up to 25 pounds while lifting office supplies or assisting patients.
- Work indoors in heat-controlled environment 100% of the day.
- OSHA Exposure Category Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.
- In-person work during normal office hours.
DISCLAIMER:
Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Human Resources Director or their designee by email.